Current answer
Perception Point experienced a minor incident: US Region: Email Scanning and Delivery Delays. ServiceAlert observed recovery on Nov 11, 2026.
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Incident Lifecycle
Affected Components
Email Scanning
Incident Timeline
Monitoring
Our engineering team has restored normal message processing, and the backlog of previously delayed emails has been significantly reduced and continues to drain.
We are actively monitoring the service to ensure continued stability and complete processing of the remaining delayed messages.
No new email processing delays are currently being observed.
We are actively monitoring the service to ensure continued stability and complete processing of the remaining delayed messages.
No new email processing delays are currently being observed.
Nov 11, 2026 at 6:49 PM UTC
Identified
We are aware of an issue affecting email scanning and delivery times in the US region.
The issue was triggered by a temporary network connectivity disruption that caused a significant backlog in our email processing infrastructure.
The initial disruption has subsided, and our systems are recovering. However, some customers may continue to experience delays as we process the accumulated backlog.
Our engineering team is actively monitoring the recovery and working to restore normal processing times.
We will provide further updates as progress is made.
The issue was triggered by a temporary network connectivity disruption that caused a significant backlog in our email processing infrastructure.
The initial disruption has subsided, and our systems are recovering. However, some customers may continue to experience delays as we process the accumulated backlog.
Our engineering team is actively monitoring the recovery and working to restore normal processing times.
We will provide further updates as progress is made.
Nov 11, 2026 at 6:09 PM UTC
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