Update: Microsoft Exchange Online Service Degradation Ongoing
View the provider incident record →Current answer
Perception Point experienced a major incident: Update: Microsoft Exchange Online Service Degradation Ongoing. ServiceAlert observed recovery on Nov 14, 2026.
Official Perception Point status page Current Perception Point status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow Perception Point for future changes.
Incident Lifecycle
Affected Components
Email Scanning
Incident Timeline
Monitoring
Update: Microsoft Exchange Online Service Degradation and Recovery Progress
Microsoft has reported improvements in service stability and capacity as recovery efforts continue. However, the Exchange Online incident remains ongoing, and some customers may still experience intermittent disruptions or email delivery delays.
On our side, we have implemented an alternative delivery path for non-Microsoft email services. Email flow is recovering, and previously delayed messages are gradually being processed and released.
Microsoft 365 customers may continue to experience delays while Microsoft restores full service. Affected messages will continue to be retried within their configured retry period.
We continue to monitor the recovery process and work to minimize the impact.
Microsoft Incident ID: EX1550543
Microsoft has reported improvements in service stability and capacity as recovery efforts continue. However, the Exchange Online incident remains ongoing, and some customers may still experience intermittent disruptions or email delivery delays.
On our side, we have implemented an alternative delivery path for non-Microsoft email services. Email flow is recovering, and previously delayed messages are gradually being processed and released.
Microsoft 365 customers may continue to experience delays while Microsoft restores full service. Affected messages will continue to be retried within their configured retry period.
We continue to monitor the recovery process and work to minimize the impact.
Microsoft Incident ID: EX1550543
Nov 13, 2026 at 3:35 PM UTC
Monitoring
Update: Microsoft Exchange Online Service Degradation Ongoing
Microsoft’s Exchange Online service degradation remains ongoing.
We have implemented an alternative delivery path for non-Microsoft email services to minimize the impact. Delayed messages are expected to be released, and normal email flow should gradually resume for these customers.
Microsoft 365 customers may continue to experience delays until Microsoft resolves the underlying issue. Affected messages will continue to be retried within their configured retry period.
We continue to monitor the situation and work to minimize the impact.
Microsoft Incident ID: EX1550543
Microsoft 365 Service Health
Microsoft’s Exchange Online service degradation remains ongoing.
We have implemented an alternative delivery path for non-Microsoft email services to minimize the impact. Delayed messages are expected to be released, and normal email flow should gradually resume for these customers.
Microsoft 365 customers may continue to experience delays until Microsoft resolves the underlying issue. Affected messages will continue to be retried within their configured retry period.
We continue to monitor the situation and work to minimize the impact.
Microsoft Incident ID: EX1550543
Microsoft 365 Service Health
Nov 13, 2026 at 12:05 PM UTC
Monitoring
Microsoft’s Exchange Online service degradation remains ongoing.
The impact may also extend to non-Microsoft customers. We continue to process and deliver emails wherever possible, but some messages may experience delays due to the ongoing Microsoft incident.
Delayed messages will continue to be retried and are expected to be delivered once normal service is restored, provided they remain within the retry period.
We continue to monitor the situation and work to minimize the impact.
Microsoft Incident ID: EX1550543
The impact may also extend to non-Microsoft customers. We continue to process and deliver emails wherever possible, but some messages may experience delays due to the ongoing Microsoft incident.
Delayed messages will continue to be retried and are expected to be delivered once normal service is restored, provided they remain within the retry period.
We continue to monitor the situation and work to minimize the impact.
Microsoft Incident ID: EX1550543
Nov 13, 2026 at 10:31 AM UTC
Monitoring
Microsoft’s Exchange Online service degradation remains ongoing, and Microsoft 365 integrations and related functionality may continue to be affected.
We have reopened this incident to reflect the ongoing impact and will continue monitoring Microsoft’s progress.
Microsoft Incident ID: EX1550543
https://admin.cloud.microsoft/?source=applauncher#/servicehealth/:/alerts/EX1550543
We have reopened this incident to reflect the ongoing impact and will continue monitoring Microsoft’s progress.
Microsoft Incident ID: EX1550543
https://admin.cloud.microsoft/?source=applauncher#/servicehealth/:/alerts/EX1550543
Nov 13, 2026 at 6:17 AM UTC
Was your business affected by this Perception Point outage?
Follow Perception Point and route available status alerts to email or a team channel.