New Multi-region uptime checks and custom-domain status pages

Connection issue in Mentor Studio

Critical Impact Resolved Duration: 2h 31m August 31, 2026
View the provider incident record →

Current answer

OutSystems experienced a critical incident: Connection issue in Mentor Studio. ServiceAlert observed recovery on Aug 31, 2026.

Official OutSystems status page Current OutSystems status ServiceAlert observed status change:

Looking for an update now? Check the current status, or follow OutSystems for future changes.

Incident Lifecycle

Investigating Investigating Investigating Identified
Affected Components
Asia Pacific / Sydney

Incident Timeline

Identified
We have identified the cause of the issue affecting Mentor in ODC Studio in the Asia Pacific (Sydney) region, and a fix is being applied. Users may continue to see the connection error while the fix is rolled out across all affected environments.

We will provide updates as more information becomes available.
Aug 31, 2026 at 5:02 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 31, 2026 at 3:34 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 31, 2026 at 3:30 PM UTC
Investigating
We are aware of an issue affecting ODC in the Sydney Region. Developers using Mentor Studio will run into an error stating, "Mentor couldn't connect. Please go online and try again." Our team is actively investigating and will provide updates as more information becomes available.
Aug 31, 2026 at 3:28 PM UTC
Was your business affected by this OutSystems outage?
Follow OutSystems and route available status alerts to email or a team channel.