Current answer
Mux experienced a major incident: Degraded VOD playback. ServiceAlert observed recovery on Oct 21, 2026.
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Incident Lifecycle
Affected Components
Mux Video - VOD
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Oct 21, 2026 at 9:40 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 21, 2026 at 9:40 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 21, 2026 at 9:31 PM UTC
Investigating
We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
Oct 21, 2026 at 9:30 PM UTC
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