Stale Visual Insights Data
Incident Lifecycle
Incident Timeline
Monitoring
We are continuing to monitor the effectiveness of the fix for Visual Insights reporting. We anticipate that reporting data may still have discrepancies for approximately 10 to 15 hours. We are continuing to monitor that data is backfilling on schedule as expected.
Next update: 6/17/2026 5pm PST/PDT or sooner.
Next update: 6/17/2026 5pm PST/PDT or sooner.
Jun 17, 2026 at 6:33 PM UTC
Identified
We have identified the issue affecting the Visual Insights (Snowflake) database and have implemented a fix on Wednesday, June 17 at approximately 10:30am PST/PDT.
Jun 17, 2026 at 6:31 PM UTC
Investigating
We are continuing to investigate this issue affecting Visual Insights.
New data may be delayed to appear in Visual Insights or may be missing.
Start time: 6/16/2026 7:30am PST/PDT
Next update: 6/17/2026 8am PST/PDT or sooner.
New data may be delayed to appear in Visual Insights or may be missing.
Start time: 6/16/2026 7:30am PST/PDT
Next update: 6/17/2026 8am PST/PDT or sooner.
Jun 16, 2026 at 10:33 PM UTC
Investigating
We became aware of an issue affecting the North America data center where Visual Insights is not loading new data in some customer accounts. The issue started occurring on Tuesday, 6/16/2026 at approximately 7:30am PST/PDT.
Updates will be provided as we work to investigate the issue.
Updates will be provided as we work to investigate the issue.
Jun 16, 2026 at 10:25 PM UTC
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