Email authentication error - Resolved
Incident Lifecycle
Incident Timeline
Monitoring
Mitigation steps have been applied and service functionality is returning to normal.
We are monitoring performance and stability.
Next update: upon resolution.
We are monitoring performance and stability.
Next update: upon resolution.
Jul 14, 2026 at 12:28 AM UTC
Identified
We are continuing to investigate this issue.
Next update: 5:00 PM PT
Next update: 5:00 PM PT
Jul 13, 2026 at 9:59 PM UTC
Investigating
We are continuing to investigate this issue.
Next update: 3:00 pm PT or sooner.
Next update: 3:00 pm PT or sooner.
Jul 13, 2026 at 7:57 PM UTC
Investigating
We are investigating an issue affecting Nylas authentication.
Users may experience an error message "Unknown error" when attempting to reset email/calendar integration permissions.
Start time: 10:10 am PT
Next update: 1:00 pm PT or sooner.
Users may experience an error message "Unknown error" when attempting to reset email/calendar integration permissions.
Start time: 10:10 am PT
Next update: 1:00 pm PT or sooner.
Jul 13, 2026 at 6:04 PM UTC
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