Requests Using the "*.kenticocloud.com" Domain Pattern Failing
View the provider incident record →Current answer
Kontent.ai experienced a major incident: Requests Using the "*.kenticocloud.com" Domain Pattern Failing. ServiceAlert observed recovery on Oct 20, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Delivery REST API
Delivery REST API
Delivery REST API
Delivery REST API
Delivery GraphQL API
Delivery GraphQL API
Delivery GraphQL API
Delivery GraphQL API
Incident Timeline
Monitoring
The relevant DNS change for "kenticocloud.com" has now been reverted, and we are monitoring the results. For those using a local DNS resolver, the change may take up to 48 hours to propagate, unless the cache is flushed manually. Only deprecated domains were affected by this issue, and all SDK versions released since the end of 2019 were unaffected.
Oct 20, 2026 at 4:49 PM UTC
Identified
We have identified an issue where any requests using the "*.kenticocloud.com" domain pattern are failing due to a DNS-related issue. This includes the Delivery API, Management API, and other requests made within the application itself. Our developers are currently in the process of addressing this, but in the meantime, requests can be changed to use the "kontent.ai" domain instead.
Oct 20, 2026 at 2:56 PM UTC
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