Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'. ServiceAlert observed recovery on Oct 2, 2026.
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Incident Lifecycle
Affected Components
SaaS Protection Backups
SaaS Protection Console Login
SaaS Protection Seat Management
SaaS Protection Restores/Exports
Incident Timeline
Monitoring
Our R&D team has resolved the issue and customers hosted on 'aue1-bfyii-2213' should now be accessible and accounts are functioning normally.
We are monitoring for any other issues.
We are monitoring for any other issues.
Oct 1, 2026 at 8:47 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 1, 2026 at 8:21 PM UTC
Investigating
We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 1, 2026 at 7:58 PM UTC
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