DattoRMM - Vidal - ConnectWise Integration is inaccessible
Incident Lifecycle
Incident Timeline
Monitoring
We are no longer seeing errors related to the ConnectWise Integration. We are continuing to monitor the services at this time.
Aug 11, 2026 at 6:30 PM UTC
Investigating
We are aware of a problem where the ConnectWise integration is returning an error on our Vidal platform. Users may see errors while viewing the integration page and ticketing can be affected.
The Kaseya Engineering Team is currently Investigating this issue
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is currently Investigating this issue
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Aug 11, 2026 at 5:35 PM UTC
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