Datto RMM - Vidal - Post 15.1.0 Release - Activity Log Issues
Incident Lifecycle
Affected Components
Vidal (US East)
Incident Timeline
Monitoring
At this time, jobs and activity logs remain stable, and no further issues have been observed however we will continue to monitor the environment overnight.
Aug 19, 2026 at 9:01 PM UTC
Monitoring
A fix has been implemented for the Jobs and Activity Log on the Vidal platform and we are monitoring the results.
Aug 19, 2026 at 1:53 PM UTC
Identified
Scheduled and Quick Job functionality is restored, and the Engineering team is continuing to work on resolving the problem causing issues with the Activity Log loading in accounts.
Aug 19, 2026 at 1:01 PM UTC
Identified
The Engineering team is currently investigating and resolving issues flagged by internal alerting that led to the Activity Log loading and Job execution issues resurfacing.
Thank you for your patience!
Thank you for your patience!
Aug 19, 2026 at 12:46 PM UTC
Monitoring
A fix has been implemented for the Activity Log on the Vidal platform. The service has recovered and we are monitoring the results.
Aug 19, 2026 at 7:49 AM UTC
Identified
We are continuing to work on a fix for this issue.
Aug 18, 2026 at 7:48 PM UTC
Identified
We have identified an issue with the Activity Log failing to load.
The Kaseya R&D team are working on a fix for the issue.
The Kaseya R&D team are working on a fix for the issue.
Aug 18, 2026 at 5:13 PM UTC
Monitoring
The Job queue has been cleared and Activity Logs continue to load as expected. We are continuing to monitor for any further issues.
Aug 18, 2026 at 3:48 PM UTC
Monitoring
A fix has been implemented for Activity Logs and they should be loading as expected.
A fix has also been implemented for Jobs not running, but delays are still expected as the platform works through all queued jobs. We will continue to monitor this queue and resolve this status page once it has cleared.
A fix has also been implemented for Jobs not running, but delays are still expected as the platform works through all queued jobs. We will continue to monitor this queue and resolve this status page once it has cleared.
Aug 18, 2026 at 2:58 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 18, 2026 at 2:52 PM UTC
Investigating
We are aware of a problem on Datto RMM's Vidal Platform where Jobs are not running and the Activity log can be slow to load.
The Kaseya Engineering Team are investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team are investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Aug 18, 2026 at 2:15 PM UTC
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