New AI Incident Response, Multi-Region Agents, and Custom-Domain Status Pages — May 2026
Monitor Features overview Vendor status Uptime & synthetic checks Certificate lifecycle Operate Incident management Live demo
By goal Replace your stack Why ServiceAlert Competitor comparisons Alternatives directory By signal Reliability hub   · Uptime rankings   · SLA compliance Outage map
Services
Check & scan SSL security grader Status checker DNS lookup Response time WHOIS lookup Calculators SLA calculator Downtime calculator Embed Status badges All tools →
Pricing
Guides Help center Uptime monitoring RUM & analytics Teams & shared monitors Developer API reference Status badges Learn Blog Outage reports FAQ Changelog
Dashboard
JW Player

Media stuck in processing after upload

Minor Impact Identified Ongoing May 20, 2026

Incident Lifecycle

Investigating Identified Identified

Incident Timeline

Identified
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
May 20, 2026 at 8:09 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 20, 2026 at 8:04 PM UTC
Investigating
We are investigating issue with media stuck in processing after upload
May 20, 2026 at 7:47 PM UTC
Was your business affected by this JW Player outage?
Set up instant alerts for JW Player, be the first to know about outages via email, Slack, Teams, or Discord.
Set Up Alerts → View JW Player History

Similar JW Player Incidents

Elevated rebuffering and playback failures Minor May 6, 2026 Elevated rebuffering and startup times for some on-demand assets and live streams Minor May 5, 2026 Issues downloading MP4 assets Minor Apr 27, 2026 Increased re-buffering and errors for some assets and live streams Minor Apr 22, 2026 Ingest delays for some assets Minor Apr 21, 2026