Current answer
HetrixTools experienced a critical incident: PHP Emergency Patches. ServiceAlert observed recovery on Oct 21, 2026.
Looking for an update now? Check the current status, or follow HetrixTools for future changes.
Incident Lifecycle
Affected Components
Website
Dashboard
Server Agent Metrics
White Label Pages
API
MCP
Documentation
Incident Timeline
Monitoring
Services are now back online and fully functional. We're monitoring the situation further to make sure no unexpected issues appear.
Oct 21, 2026 at 3:11 PM UTC
Identified
We have now applied the PHP patches, and we're restoring the functionality of our platform.
We'll update you here with more information soon.
We'll update you here with more information soon.
Oct 21, 2026 at 3:05 PM UTC
Identified
We've now taken the rest of our front-end web offline, awaiting the release of the PHP patches.
https://www.php.net/archive/2026.php#2026-10-20-1
Uptime Monitoring and Blacklist Monitoring remain fully working, so you will be notified of events.
https://www.php.net/archive/2026.php#2026-10-20-1
Uptime Monitoring and Blacklist Monitoring remain fully working, so you will be notified of events.
Oct 21, 2026 at 1:07 PM UTC
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