Current answer
HetrixTools experienced a major incident: White Label Pages Incident. ServiceAlert observed recovery on Oct 21, 2026.
Looking for an update now? Check the current status, or follow HetrixTools for future changes.
Incident Lifecycle
Affected Components
White Label Pages
Incident Timeline
Identified
We are taking down the White Label Pages again while we wait for the PHP patches to be released.
Further info will be available here about this incident.
Further info will be available here about this incident.
Oct 21, 2026 at 12:49 PM UTC
Monitoring
We're still monitoring the situation. The only outage for our White Label Pages was 5 minutes, from 10:10 UTC to 10:15 UTC.
Further updates will be provided as needed in this incident.
Further updates will be provided as needed in this incident.
Oct 21, 2026 at 11:26 AM UTC
Monitoring
We've put a preliminary defensive mechanism in place, and the White Label pages are now back online. We'll continue to monitor the situation as it progresses.
Oct 21, 2026 at 10:15 AM UTC
Identified
We've currently disabled our White Label Pages as a precaution, pending the release of the critical PHP vulnerability patches:
https://www.php.net/archive/2026.php#2026-10-20-1
https://www.php.net/archive/2026.php#2026-10-20-1
Oct 21, 2026 at 10:10 AM UTC
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