Desktop app transcription and other functions failing for some users
View the provider incident record →Current answer
Granola experienced a partial incident: Desktop app transcription and other functions failing for some users. Resolved on Oct 22, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Desktop App
Incident Timeline
Resolved
The earlier issue affecting transcription on the desktop app is resolved. If your app is stuck unable to transcribe, please either restart the app or download the latest version from our website (granola.ai "granola.ai": http://granola.ai). You may be asked to sign in again. We're sorry for any disruption and we're working on fixes to ensure this doesn't happen again.
If you're still having problems, please get in touch with us at hey@granola.so "hey@granola.so": mailto:hey@granola.so.
If you're still having problems, please get in touch with us at hey@granola.so "hey@granola.so": mailto:hey@granola.so.
Oct 22, 2026 at 9:52 AM UTC
Monitoring
We're releasing a desktop app update to resolve the earlier reported issues. If your app is stuck unable to transcribe, please either restart the app or download the latest version from our website (granola.ai "granola.ai": http://granola.ai). You'll be asked to sign in again. We're sorry for any disruption.
If you're still having problems, please get in touch with us at hey@granola.so "hey@granola.so": mailto:hey@granola.so.
If you're still having problems, please get in touch with us at hey@granola.so "hey@granola.so": mailto:hey@granola.so.
Oct 21, 2026 at 7:02 PM UTC
Identified
We're experiencing an issue on Granola desktop (macOS and Windows), where transcription isn't working for a small proportion of users.
We're working on a fix to resolve this, but in the meantime if this is affecting you, please restart the Granola app - you'll be prompted to sign back in. To restart Granola, right click on the dock icon (on macOS) or the taskbar icon (on Windows) and choose "Restart Granola".
We're working on a fix to resolve this, but in the meantime if this is affecting you, please restart the Granola app - you'll be prompted to sign back in. To restart Granola, right click on the dock icon (on macOS) or the taskbar icon (on Windows) and choose "Restart Granola".
Oct 21, 2026 at 5:49 PM UTC
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