Current answer
Forge experienced a minor incident: Autodesk account. ServiceAlert observed recovery on Sep 22, 2026.
Looking for an update now? Check the current status, or follow Forge for future changes.
Incident Lifecycle
Affected Components
Autodesk account
Incident Timeline
Identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 4 hours or sooner if we have more information to share.
Sep 22, 2026 at 12:30 AM UTC
Identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
Sep 21, 2026 at 10:31 PM UTC
Identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 21, 2026 at 9:36 PM UTC
Identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 21, 2026 at 8:35 PM UTC
Identified
We have identified the cause of the issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
Sep 21, 2026 at 6:34 PM UTC
Investigating
We are continuing to investigate an issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 21, 2026 at 5:49 PM UTC
Investigating
We are investigating reports of customers experiencing an issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 21, 2026 at 4:51 PM UTC
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