Current answer
Forge experienced a minor incident: Autodesk account. ServiceAlert observed recovery on Sep 15, 2026.
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Incident Lifecycle
Affected Components
Autodesk account
Incident Timeline
Identified
We have identified the cause of the issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
Sep 15, 2026 at 1:00 PM UTC
Investigating
We are investigating an issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 15, 2026 at 11:59 AM UTC
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