3rd Party: TikTok Ads Connections Experiencing Failures.
View the provider incident record →Current answer
Fivetran experienced a minor incident: 3rd Party: TikTok Ads Connections Experiencing Failures.. Resolved on Aug 11, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Tiktok Ads
Incident Timeline
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue for TikTok Connectors which resulted in syncs failing with a "Server error", "Adgroup does not exist", or "Invalid Value: no permission to access this ad or id not exist." error.
Timeline:
This issue began on 2026-08-11 at 08:00:00 UTC and was resolved on 2026-08-11 at 18:00:00 UTC.
Cause:
For some advertisers, TikTok API started unexpected responses like "Server error", "Adgroup does not exist", or "Invalid Value: no permission to access this ad or id not exist." Since all those errors were unexpected, it caused the syncs to fail. Only metadata endpoints were affected. Ad, smart plus ad and ad group endpoints.
Resolution:
The resolution was a metadata skip + a customer warning on all those endpoints. The TikTok service should now identify and skip all unknown errors with metadata, leading to a sync completion.
Incident Summary
Description:
We identified an issue for TikTok Connectors which resulted in syncs failing with a "Server error", "Adgroup does not exist", or "Invalid Value: no permission to access this ad or id not exist." error.
Timeline:
This issue began on 2026-08-11 at 08:00:00 UTC and was resolved on 2026-08-11 at 18:00:00 UTC.
Cause:
For some advertisers, TikTok API started unexpected responses like "Server error", "Adgroup does not exist", or "Invalid Value: no permission to access this ad or id not exist." Since all those errors were unexpected, it caused the syncs to fail. Only metadata endpoints were affected. Ad, smart plus ad and ad group endpoints.
Resolution:
The resolution was a metadata skip + a customer warning on all those endpoints. The TikTok service should now identify and skip all unknown errors with metadata, leading to a sync completion.
Aug 11, 2026 at 9:07 PM UTC
Monitoring
We have deployed a fix to handle the errors originating from the third-party TikTok Ads service.
We will continue monitoring all affected connectors to ensure they resume normal sync functionality.
Next expected update: Within 3 hours.
We will continue monitoring all affected connectors to ensure they resume normal sync functionality.
Next expected update: Within 3 hours.
Aug 11, 2026 at 7:18 PM UTC
Identified
Our team is working on deploying the fix to resolve the issue.
Next expected update: 1 hour.
Next expected update: 1 hour.
Aug 11, 2026 at 6:34 PM UTC
Identified
Our team is continuing to work on resolving the third-party issue affecting TikTok Ads connections.
Next expected update: 1 hour.
Next expected update: 1 hour.
Aug 11, 2026 at 3:58 PM UTC
Identified
Our team continues to work on a fix for the third-party issue affecting TikTok Ads connections.
Next expected update: 1 hour.
Next expected update: 1 hour.
Aug 11, 2026 at 2:38 PM UTC
Identified
We have identified that this issue was caused by the 3rd party, and we are currently working on a fix.
Next Expected Update: 1 hour
Next Expected Update: 1 hour
Aug 11, 2026 at 1:44 PM UTC
Identified
The issue has been identified and we are working to resolve it.
Aug 11, 2026 at 1:30 PM UTC
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