3rd Party: Salesforce connections are failing with Reauthorize OAuth access error
View the provider incident record →Current answer
Fivetran experienced a minor incident: 3rd Party: Salesforce connections are failing with Reauthorize OAuth access error. Resolved on Oct 10, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Salesforce
Incident Timeline
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels.
Incident Summary
Description:
We identified an issue with Salesforce connectors, which resulted in syncs failing with a Reauthorize OAuth access error.
Timeline:
This issue began on 2026/10/10 at 04:26 UTC and was resolved on 2026/10/10 at 14:30 UTC.
Cause:
This was caused by a Major Release and Maintenance at the Salesforce source.
During this maintenance, Salesforce appear to have revoked the refresh tokens, resulting in the connection failures.
Resolution:
To resolve the error,
We kindly request that you reauthorize the affected Salesforce connections to refresh their authentication tokens and allow the syncs to resume successfully.
Incident Summary
Description:
We identified an issue with Salesforce connectors, which resulted in syncs failing with a Reauthorize OAuth access error.
Timeline:
This issue began on 2026/10/10 at 04:26 UTC and was resolved on 2026/10/10 at 14:30 UTC.
Cause:
This was caused by a Major Release and Maintenance at the Salesforce source.
During this maintenance, Salesforce appear to have revoked the refresh tokens, resulting in the connection failures.
Resolution:
To resolve the error,
We kindly request that you reauthorize the affected Salesforce connections to refresh their authentication tokens and allow the syncs to resume successfully.
Oct 10, 2026 at 3:02 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 10, 2026 at 2:20 PM UTC
Identified
The Salesforce connections are failing with the "Reauthorize OAuth access" error.
We have identified that this issue was caused by an ongoing maintenance on Salesforce, and Salesforce appear to have revoked the refresh tokens. Hence, the connections encountered the "expired access/refresh token" error.
Next Expected Update: 1 hour
We have identified that this issue was caused by an ongoing maintenance on Salesforce, and Salesforce appear to have revoked the refresh tokens. Hence, the connections encountered the "expired access/refresh token" error.
Next Expected Update: 1 hour
Oct 10, 2026 at 2:17 PM UTC
Identified
The issue has been identified and we are working to resolve it.
Oct 10, 2026 at 2:00 PM UTC
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