3rd Party: Salesforce connections are failing with expired access/refresh token and retry error
View the provider incident record →Current answer
Fivetran experienced a minor incident: 3rd Party: Salesforce connections are failing with expired access/refresh token and retry error. Resolved on Oct 23, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Salesforce
Incident Timeline
Resolved
This incident has been resolved. Error rates have returned to normal, and connections affected by unknown_error: retry your request are syncing successfully. Connections still failing with expired access/refresh token errors require reauthorization.
Incident Summary
Description:
Some Salesforce connections experienced sync failures with either unknown_error: retry your request or expired access/refresh token errors due to a Salesforce incident.
Timeline:
This issue began on October 23, 2026, at 02:30 UTC and was resolved on October 23, 2026, at 08:42 UTC.
Cause:
Salesforce incident - https://status.salesforce.com/incidents/20004512 caused authentication-related sync failures for some Salesforce connections.
Resolution:
Salesforce has released a fix, and connections affected by unknown_error: retry your request have fully recovered.
If your connection is still failing with an expired access/refresh token error, please reauthorize it through the connection’s setup page to restore syncing.
Incident Summary
Description:
Some Salesforce connections experienced sync failures with either unknown_error: retry your request or expired access/refresh token errors due to a Salesforce incident.
Timeline:
This issue began on October 23, 2026, at 02:30 UTC and was resolved on October 23, 2026, at 08:42 UTC.
Cause:
Salesforce incident - https://status.salesforce.com/incidents/20004512 caused authentication-related sync failures for some Salesforce connections.
Resolution:
Salesforce has released a fix, and connections affected by unknown_error: retry your request have fully recovered.
If your connection is still failing with an expired access/refresh token error, please reauthorize it through the connection’s setup page to restore syncing.
Oct 23, 2026 at 11:16 AM UTC
Monitoring
Some Salesforce connections are failing with either unknown_error: retry your request or expired access/refresh token.
We’ve identified an ongoing Salesforce incident as the cause. Salesforce is rolling out a fix, and we’re monitoring its progress.
Salesforce status page:https://status.salesforce.com/incidents/20004512
Next Expected Update: 3 hours
We’ve identified an ongoing Salesforce incident as the cause. Salesforce is rolling out a fix, and we’re monitoring its progress.
Salesforce status page:https://status.salesforce.com/incidents/20004512
Next Expected Update: 3 hours
Oct 23, 2026 at 7:51 AM UTC
Identified
The issue has been identified and we are working to resolve it.
Oct 23, 2026 at 7:30 AM UTC
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