F5 Distributed Cloud - Service Degradation - Multiple Regional Edges - INC-20261026-533
View the provider incident record →Current answer
F5 Cloud experienced a minor incident: F5 Distributed Cloud - Service Degradation - Multiple Regional Edges - INC-20261026-533. ServiceAlert observed recovery on Oct 31, 2026.
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Incident Lifecycle
Affected Components
Ashburn (dc12), VA, United States
Sao Paulo, Brazil
Singapore, Singapore
Tokyo, Japan
Ashburn (b-dc12), VA, United States
Ashburn (c-dc12), VA, United States
London (tn2), United Kingdom
San Jose (sv10), CA, United States
San Jose (b-sv10), CA, United States
Madrid, Spain
Dallas (dal3), TX, United States
Stockholm, Sweden
Incident Timeline
Monitoring
All Distributed Cloud Regional Edges are operating normally globally, with traffic processing and XC console core services running in a steady state.
Our engineering teams are actively monitoring system health to maintain expected performance. We will share further updates as we move closer to full resolution.
Thank you for your continued patience and support.
Our engineering teams are actively monitoring system health to maintain expected performance. We will share further updates as we move closer to full resolution.
Thank you for your continued patience and support.
Oct 27, 2026 at 9:46 AM UTC
Monitoring
Distributed Cloud Regional Edges globally are operating normally. Traffic processing and XC console core services are in a steady state.
Our engineering teams continue to closely monitor service health and stability to ensure sustained performance. We will provide further updates as we progress toward full resolution.
Thank you for your continued patience.
Our engineering teams continue to closely monitor service health and stability to ensure sustained performance. We will provide further updates as we progress toward full resolution.
Thank you for your continued patience.
Oct 26, 2026 at 8:38 PM UTC
Monitoring
We are monitoring performance across the affected F5 Distributed Cloud Regional Edge sites. Our engineering teams are closely observing service health and stability. We will share further updates as more information becomes available.
Thank you for your continued patience.
Note: An HTTP 200 response accompanied by http2.remote_reset does not indicate an end-user issue. We are reviewing the classification of this response code, which is unrelated to the current incident.
Thank you for your continued patience.
Note: An HTTP 200 response accompanied by http2.remote_reset does not indicate an end-user issue. We are reviewing the classification of this response code, which is unrelated to the current incident.
Oct 26, 2026 at 11:16 AM UTC
Investigating
We are continuing to investigate performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites and our engineering teams are actively working to determine the underlying cause and return services to normal operation. We will share further updates as more information becomes available.
Thank you for your continued patience.
Thank you for your continued patience.
Oct 26, 2026 at 8:25 AM UTC
Investigating
We continue to investigate performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites. Our engineering teams are working to isolate the root cause and restore normal performance. We will share further updates as more information becomes available.
Thank you for your continued patience and understanding.
Thank you for your continued patience and understanding.
Oct 26, 2026 at 6:00 AM UTC
Investigating
We are investigating a performance degradation issue affecting multiple F5 Distributed Cloud Regional Edge sites.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 2026 at 4:14 AM UTC
Investigating
We are investigating a performance degradation issue affecting multiple F5 Distributed Cloud Regional Edge sites.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 2026 at 3:33 AM UTC
Investigating
This advisory is to inform you that we are currently investigating reports of service degradation affecting XC services in few regions.
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status:
• We have identified potential service impact at 02:26 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status:
• We have identified potential service impact at 02:26 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Oct 26, 2026 at 2:34 AM UTC
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