Current answer
Optimizely Service experienced a minor incident: CMP Analytics Data Not Displaying. ServiceAlert observed recovery on Sep 9, 2026.
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Incident Lifecycle
Affected Components
Analytics
Incident Timeline
Monitoring
Analytics data should be visible in the CMP Analytics module.
We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete.
If you are still not seeing analytics data, please contact our support team.
We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete.
If you are still not seeing analytics data, please contact our support team.
Sep 8, 2026 at 6:40 PM UTC
Identified
Customers on the AWS stack using the CMP Analytics module may notice that analytics data from September 3, 2026 to present is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.
Sep 8, 2026 at 7:34 AM UTC
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