New Multi-region uptime checks and custom-domain status pages

Service Notification: Ellucian Insights

Minor Impact Resolved Duration: 14d 7h 59m August 5, 2026

Incident Lifecycle

Investigating Identified Identified Identified Identified

Incident Timeline

Identified
Ellucian continues to monitor short term remediations and continues to work to improve system stability.


Thank You,
Your Ellucian Team
Aug 5, 2026 at 10:22 PM UTC
Identified
Ellucian continues to monitor short term remediations and continues to work to improve system stability.


Thank You,
Your Ellucian Team
Aug 5, 2026 at 9:20 PM UTC
Identified
Ellucian continues to monitor short term remediations and continues to work to improve system stability.

Thank You,
Your Ellucian Team
Aug 5, 2026 at 8:16 PM UTC
Identified
Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures.

Thank You,
Your Ellucian Team
Aug 5, 2026 at 7:25 PM UTC
Investigating
We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress.

Thank You,
Your Ellucian Team
Aug 5, 2026 at 6:10 PM UTC
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