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EBANX

[Brazil][PIX] Conversion rate reduction

Minor Impact Resolved Duration: 1d 6h 3m August 18, 2026

Incident Lifecycle

Investigating Monitoring
Affected Components
PIX

Incident Timeline

Monitoring
The issue has been identified and a fix has been applied. We are monitoring closely to confirm full recovery
Aug 18, 2026 at 8:09 PM UTC
Investigating
Payment method(s): PIX
Country: Brazil
Impact: We are observing a slight reduction in PIX conversion rates due to failures at two of our partner PSPs (Itaú and PicPay). Our teams are actively working with these partners to resolve the issue and restore full service.
Aug 18, 2026 at 8:06 PM UTC
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