[Brazil][PIX] Payment processing degradation
Incident Lifecycle
Incident Timeline
Monitoring
Following the fix applied together with our partners, we are observing recovery in PIX transactions, with the greatest impact seen on PIX cash-out. Based on current PIX cash-in transaction success rates, we have reduced the incident severity from critical to minor and continue monitoring until full stabilization.
Jul 7, 2026 at 9:04 PM UTC
Monitoring
Minimum impact observed in Cash-in operations, and Pix Automatico.
Jul 7, 2026 at 8:52 PM UTC
Identified
Payment method(s): PIX
Country: Brazil
Impact: PIX transactions are currently experiencing degradation, which may result in delays or failures. The cause has been identified, and our teams are actively working with our partners to restore full service.
Country: Brazil
Impact: PIX transactions are currently experiencing degradation, which may result in delays or failures. The cause has been identified, and our teams are actively working with our partners to restore full service.
Jul 7, 2026 at 8:41 PM UTC
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