DigiCert Alert - Chat & Email Third-Party Service Issue
View the provider incident record →Current answer
DigiCert experienced a major incident: DigiCert Alert - Chat & Email Third-Party Service Issue. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
Live Chat Support
DigiCert Support Email System
Incident Timeline
Investigating
We are currently experiencing a technical issue affecting our <strong>chat and email support channels</strong>. Our third-party service provider is actively working to resolve the issue as quickly as possible.
While we work to restore normal service, you can also contact us through:
<strong>Telephone:</strong> <a href="https://www.digicert.com/contact-us">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.my.salesforce-sites.com/chat/apex/DigiCertcom_English_PreChat_Questionnair?endpoint=https%3A%2F%2Fla1-core1.sfdc-8tgtt5.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Den_US%26org_id%3D00D60000000KAGN%26deployment_id%3D5720z0000008One%26sid%3Df517f23f-f103-4796-bc5e-3818fca9d125%23deployment_id%3D5720z0000008One%26org_id%3D00D60000000KAGN%26button_id%3D5730z0000008OtS%26session_id%3Df517f23f-f103-4796-bc5e-3818fca9d125">Chat with us</a>
<strong>Email:</strong> <a href="https://www.digicert.com/contact-us">Message us</a>
Please note that responses through chat and email may be delayed while we work to resolve this issue.
We apologize for any inconvenience and appreciate your patience.
DigiCert Support
We apologize for any inconvenience this may cause you.
DigiCert Support
デジサート ウェブサイトセキュリティアラート情報 – DigiCert Alert
現在、<strong> chats and emails via 3rd party service provider</strong> はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。
何かご不明な点、ご質問等がございましたらこちらからお願いいたします。
<strong>Telephone:</strong> <a href="https://www.digicert.com/jp/contact-us/">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.secure.force.com/chat/apex/SYMC_Japanese_PreChat_Form?endpoint=https%3A%2F%2F7qzh.la3-c1-ia4.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Dja%26org_id%3D00D60000000KAGN%26deployment_id%3D5720z0000008One%26sid%3D71949091-94ba-46b7-8072-60d389b1e758%23deployment_id%3D5720z0000008One%26org_id%3D00D60000000KAGN%26button_id%3D5730z0000008OtD%26session_id%3D71949091-94ba-46b7-8072-60d389b1e758">Chat with us</a>
<strong>Email:</strong> <a href="https://www.digicert.com/jp/contact-us/">Message us</a>
ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。
デジサートウェブサイトセキュリティサポート
While we work to restore normal service, you can also contact us through:
<strong>Telephone:</strong> <a href="https://www.digicert.com/contact-us">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.my.salesforce-sites.com/chat/apex/DigiCertcom_English_PreChat_Questionnair?endpoint=https%3A%2F%2Fla1-core1.sfdc-8tgtt5.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Den_US%26org_id%3D00D60000000KAGN%26deployment_id%3D5720z0000008One%26sid%3Df517f23f-f103-4796-bc5e-3818fca9d125%23deployment_id%3D5720z0000008One%26org_id%3D00D60000000KAGN%26button_id%3D5730z0000008OtS%26session_id%3Df517f23f-f103-4796-bc5e-3818fca9d125">Chat with us</a>
<strong>Email:</strong> <a href="https://www.digicert.com/contact-us">Message us</a>
Please note that responses through chat and email may be delayed while we work to resolve this issue.
We apologize for any inconvenience and appreciate your patience.
DigiCert Support
We apologize for any inconvenience this may cause you.
DigiCert Support
デジサート ウェブサイトセキュリティアラート情報 – DigiCert Alert
現在、<strong> chats and emails via 3rd party service provider</strong> はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。
何かご不明な点、ご質問等がございましたらこちらからお願いいたします。
<strong>Telephone:</strong> <a href="https://www.digicert.com/jp/contact-us/">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.secure.force.com/chat/apex/SYMC_Japanese_PreChat_Form?endpoint=https%3A%2F%2F7qzh.la3-c1-ia4.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Dja%26org_id%3D00D60000000KAGN%26deployment_id%3D5720z0000008One%26sid%3D71949091-94ba-46b7-8072-60d389b1e758%23deployment_id%3D5720z0000008One%26org_id%3D00D60000000KAGN%26button_id%3D5730z0000008OtD%26session_id%3D71949091-94ba-46b7-8072-60d389b1e758">Chat with us</a>
<strong>Email:</strong> <a href="https://www.digicert.com/jp/contact-us/">Message us</a>
ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。
デジサートウェブサイトセキュリティサポート
Sep 16, 2026 at 9:40 AM UTC
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