Provider outage - Post office cash deposits & card payment issues
Incident Lifecycle
Incident Timeline
Monitoring
Services are back online, though you may still see some brief interruptions as systems stabilise.
Our provider is currently processing the data files that were delayed during the outage. This is primarily affecting balance updates for a small number of customers.
If you have any concerns, please reach out to our Support team via the app.
Our provider is currently processing the data files that were delayed during the outage. This is primarily affecting balance updates for a small number of customers.
If you have any concerns, please reach out to our Support team via the app.
May 2, 2026 at 8:33 AM UTC
Monitoring
Cash deposit services at the Post Office have been restored.
We are continuing to monitor all of our systems and services closely. We will share further updates if anything changes.
We are continuing to monitor all of our systems and services closely. We will share further updates if anything changes.
Apr 29, 2026 at 8:05 AM UTC
Identified
We have been informed by our banking provider that, for a period of time, customers will be unable to make cash deposits at the Post Office. Our provider is working to resolve this as soon as possible.
We are continuing to monitor the situation with card payments, but card payment functionality is fully restored.
We are continuing to monitor the situation with card payments, but card payment functionality is fully restored.
Apr 28, 2026 at 4:29 PM UTC
Monitoring
Services have been restored. Please be aware that some customers may experience occasional interruptions while the systems fully stabilise.
We are continuing to monitor the situation closely, and we will share updates if anything changes.
We are continuing to monitor the situation closely, and we will share updates if anything changes.
Apr 28, 2026 at 7:59 AM UTC
Monitoring
We are continuing to monitor for any further issues.
Apr 27, 2026 at 4:59 PM UTC
Monitoring
Card payments are now operating normally.
We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Apr 27, 2026 at 4:51 PM UTC
Investigating
One of our providers is experiencing technical difficulties, which is affecting:
- Card transactions
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- Card transactions
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 27, 2026 at 2:45 PM UTC
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