Countingup Outage History
Uptime record, past incidents, and downtime history for Countingup.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 58.3% | 12 | 5 |
| April 2026 | 76.7% | 30 | 7 |
| March 2026 | 100% | 4 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
April 2026
Provider outage - Post office cash deposits & card payment issues
Started: Apr 27, 2:45 PM
monitoring
Services are back online, though you may still see some brief interruptions as systems stabilise.
Our provider is currently processing the data files that were delayed during the outage. This is primarily affecting balance updates for a small number of customers.
If you have any concerns, please reach out to our Support team via the app.
May 2, 8:33 AM
monitoring
Cash deposit services at the Post Office have been restored.
We are continuing to monitor all of our systems and services closely. We will share further updates if anything changes.
Apr 29, 8:05 AM
identified
We have been informed by our banking provider that, for a period of time, customers will be unable to make cash deposits at the Post Office. Our provider is working to resolve this as soon as possible.
We are continuing to monitor the situation with card payments, but card payment functionality is fully restored.
Apr 28, 4:29 PM
monitoring
Services have been restored. Please be aware that some customers may experience occasional interruptions while the systems fully stabilise.
We are continuing to monitor the situation closely, and we will share updates if anything changes.
Apr 28, 7:59 AM
monitoring
We are continuing to monitor for any further issues.
Apr 27, 4:59 PM
monitoring
Card payments are now operating normally.
We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Apr 27, 4:51 PM
investigating
One of our providers is experiencing technical difficulties, which is affecting:
- Card transactions
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 27, 2:45 PM
Provider outage - card payment issues
Started: Apr 27, 11:04 AM
investigating
One of our providers is experiencing technical difficulties, which is affecting:
- Card transactions
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 27, 11:04 AM
Provider outage impacting online card payments and outbound account transfers
Started: Apr 26, 9:03 AM
monitoring
Outbound account transfers are now operating normally.
We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Apr 26, 11:37 PM
investigating
Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again.
The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused.
Apr 26, 1:49 PM
investigating
Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers.
We apologise for the continued inconvenience caused.
Apr 26, 11:02 AM
investigating
One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure.
In person card payments (contactless, chip & pin) are not affected.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 26, 9:03 AM
Provider outage affecting Countingup card payments
Started: Apr 19, 10:19 AM
monitoring
Countingup card payments and cash withdrawals are now being processed correctly again.
We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Apr 19, 10:57 AM
investigating
Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected.
We apologise for any inconvenience caused.
Apr 19, 10:43 AM
investigating
We are continuing to investigate this issue.
Apr 19, 10:42 AM
investigating
One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 19, 10:19 AM
Provider outage affecting inbound and outbound account transfers
Started: Apr 9, 8:07 AM
investigating
Our provider has identified the issue and is currently working on processing the affected Faster Payments.
Apr 9, 12:05 PM
investigating
One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST.
All payments initiated before or after this timeframe have not been impacted.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 9, 8:07 AM