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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Provider outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our provider has implemented a fix and restored service. We will continue to monitor the situation.
identified
Our provider has identified the issue and is implementing a fix.
investigating
One of our providers is experiencing technical difficulties, this is affecting:
- Inbound and outbound transfers
- Card authorisations
- New account sign up
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app
Other Countingup app features are not impacted.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Provider outage affecting account transfers
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We’ve received an update that recovery is progressing well and some payments are processing much more reliably.
To make sure your money moves safely, outgoing Faster Payments will stay queued for a little bit longer. As soon as our provider confirms full stability and we’re completely confident in the connection, all queued payments will be released automatically.
Thanks again for bearing with us while we make sure everything is completely secure. We’ll drop another update here as soo...
investigating
Third-party investigations remain ongoing into the Faster Payments service issues.
Here is what this means for your payments right now:
- Outgoing payments: Any payments you send are safely queued in our system. They will go through automatically as soon as the issue is resolved and service is fully restored.
- Incoming payments: Payments sent to you may go through as normal, or they might automatically reverse back to the sender if the connection drops.
Our team is monitoring the situatio...
investigating
Any outbound payments that have been attempted after 13:18 have been held and queued whilst the third-party technical difficulties are ongoing. These payments will be processed once the service is restored and stable.
Any inbound payments may be successful or may be reversed; this will depend entirely on the third-party provider.
This is still being investigated by the third party.
investigating
One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the Faster Payments scheme.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Provider outage affecting some card transactions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our providers are reporting that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳
We will continue to monitor the situation alongside our provider.
investigating
We've been notified of technical difficulties that are impacting the processing of some card transactions 💳. If a transaction you're attempting to make is unsuccessful, please don't retry until the issue is fully resolved.
Our provider is currently working on identifying the root cause and resolving the issue swiftly.
If you need anything in the meantime, please contact our Support team from your app using the 💬 icon.
May 2026
Provider outage impacting card transactions
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
One of our providers is experiencing technical difficulties which is affecting the processing of card transactions.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Services are back online, though you may still see some brief interruptions as systems stabilise.
Our provider is currently processing the data files that were delayed during the outage. This is primarily affecting balance updates for a small number of customers.
If you have any concerns, please reach out to our Support team via the app.
monitoring
Cash deposit services at the Post Office have been restored.
We are continuing to monitor all of our systems and services closely. We will share further updates if anything changes.
identified
We have been informed by our banking provider that, for a period of time, customers will be unable to make cash deposits at the Post Office. Our provider is working to resolve this as soon as possible.
We are continuing to monitor the situation with card payments, but card payment functionality is fully restored.
monitoring
Services have been restored. Please be aware that some customers may experience occasional interruptions while the systems fully stabilise.
We are continuing to monitor the situation closely, and we will share updates if anything changes.
monitoring
We are continuing to monitor for any further issues.
monitoring
Card payments are now operating normally.
We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
investigating
One of our providers is experiencing technical difficulties, which is affecting:
- Card transactions
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Provider outage - card payment issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
One of our providers is experiencing technical difficulties, which is affecting:
- Card transactions
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Provider outage impacting online card payments and outbound account transfers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Outbound account transfers are now operating normally.
We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
investigating
Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again.
The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused.
investigating
Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers.
We apologise for the continued inconvenience caused.
investigating
One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure.
In person card payments (contactless, chip & pin) are not affected.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Countingup card payments and cash withdrawals are now being processed correctly again.
We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
investigating
Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected.
We apologise for any inconvenience caused.
investigating
We are continuing to investigate this issue.
investigating
One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Provider outage affecting inbound and outbound account transfers
Source not attested
Last archived state: resolved
View archived record details
investigating
Our provider has identified the issue and is currently working on processing the affected Faster Payments.
investigating
One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST.
All payments initiated before or after this timeframe have not been impacted.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
