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Countingup

Provider outage affecting Countingup card payments

Critical Impact Monitoring Ongoing April 19, 2026

Incident Lifecycle

Investigating Investigating Investigating Monitoring

Incident Timeline

Monitoring
Countingup card payments and cash withdrawals are now being processed correctly again.

We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Apr 19, 2026 at 10:57 AM UTC
Investigating
Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected.

We apologise for any inconvenience caused.
Apr 19, 2026 at 10:43 AM UTC
Investigating
We are continuing to investigate this issue.
Apr 19, 2026 at 10:42 AM UTC
Investigating
One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 19, 2026 at 10:19 AM UTC
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