Conga contracts latency and gateway time out issues.
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 21, 2026 at 10:55 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 21, 2026 at 10:52 PM UTC
Investigating
We are continuing to investigate a root cause while scaling infrastructure to help improve performance and stability.
May 21, 2026 at 10:25 PM UTC
Investigating
We've scaled up our infrastructure and seen performance improvements, but are still addressing intermittent timeouts being observed by some customers.
We will provide further updates as they are available.
We will provide further updates as they are available.
May 21, 2026 at 9:06 PM UTC
Investigating
The fix did not work, we are still facing 504 issues. We are investigating it.
May 21, 2026 at 6:44 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
May 21, 2026 at 4:21 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 21, 2026 at 3:24 PM UTC
Investigating
We are currently investigating this issue.
May 21, 2026 at 3:05 PM UTC
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