Degraded performance on www.commcarehq.org affect mobile sync and restores
Incident Lifecycle
Incident Timeline
Monitoring
Dear Users,
We've identified the issue and are continuing to monitor the situation to ensure platform stability. As of now, our services have recovered, but we will be sure to update you should anything change.
Thanks for your patience!
We've identified the issue and are continuing to monitor the situation to ensure platform stability. As of now, our services have recovered, but we will be sure to update you should anything change.
Thanks for your patience!
May 8, 2026 at 1:43 AM UTC
Monitoring
We are beginning to see a recovery of services and will continue monitoring to ensure full stability. We will continue to keep you up to date with any new information.
May 8, 2026 at 1:07 AM UTC
Investigating
Dear Users,
We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.
We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.
May 8, 2026 at 12:34 AM UTC
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