CommCare HQ Unexpected Downtime
Incident Lifecycle
Incident Timeline
Monitoring
Dear Users,
We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!
We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!
Apr 15, 2026 at 3:38 PM UTC
Investigating
Dear Users,
We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.
We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.
Apr 15, 2026 at 3:08 PM UTC
Investigating
Dear Users,
CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress.
Thank you for your patience.
CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress.
Thank you for your patience.
Apr 15, 2026 at 2:37 PM UTC
Investigating
Dear User,
We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.
We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.
Apr 15, 2026 at 2:21 PM UTC
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