MSC - Agent Inbox - Possible issue with attaching PDF files
Incident Lifecycle
Affected Components
Agent Inbox
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 19, 2026 at 2:02 PM UTC
Investigating
We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.
Aug 19, 2026 at 1:48 PM UTC
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