Current answer
CM.com experienced a major incident: HALO Voice - Service Disruption. ServiceAlert observed recovery on Sep 11, 2026.
Looking for an update now? Check the current status, or follow CM.com for future changes.
Incident Lifecycle
Affected Components
HALO Voice
Incident Timeline
Monitoring
A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
Sep 11, 2026 at 10:20 AM UTC
Investigating
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
Sep 11, 2026 at 10:13 AM UTC
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