Identity Verification Uploads Incorrectly Prompting Retry
View the provider incident record →Current answer
CertifID experienced a minor incident: Identity Verification Uploads Incorrectly Prompting Retry. ServiceAlert observed recovery on Nov 4, 2026.
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Incident Lifecycle
Affected Components
Collect / Confirm
Match / IDV
Incident Timeline
Monitoring
Our team has implemented a fix for the issue around identity verification retries and we are now monitoring to ensure full resolution. At this time clients should be able to successfully submit their identity verification as expected.
Nov 4, 2026 at 4:13 PM UTC
Identified
Our team has identified an issue with our Identity Verification flow where a small subset of users are incorrectly being prompted to retry their submission. This is not occurring on all transactions or impacting the accuracy of verifications. We're working with our vendor to implement a resolution as soon as possible.
Nov 4, 2026 at 3:53 PM UTC
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