Current answer
CertifID experienced a minor incident: Last Name being prompted twice on Collect form. ServiceAlert observed recovery on Sep 11, 2026.
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Incident Lifecycle
Affected Components
Collect / Confirm
Incident Timeline
Identified
Our team is aware of an issue where some clients are being prompted to enter in their last name twice for account holder information when sharing account details in CertifID. Our team has identified the cause of this issue and is working on a resolution.
Sep 10, 2026 at 6:03 PM UTC
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