Issues with Asset Converters
Incident Lifecycle
Affected Components
Uploads
Incident Timeline
Monitoring
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
Aug 19, 2026 at 8:47 AM UTC
Identified
We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed.
This issue only affects the Office Converters (Word, Excel, and PowerPoint files). All other uploads are working as expected.
This issue only affects the Office Converters (Word, Excel, and PowerPoint files). All other uploads are working as expected.
Aug 19, 2026 at 7:39 AM UTC
Investigating
We're currently investigating issues affecting our Asset Converters. Users may experience Assets not converting during upload. Our team is working on a fix and will share updates as soon as possible.
Aug 18, 2026 at 10:44 AM UTC
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