[Medium] Issues with File Requests
Incident Lifecycle
Incident Timeline
Identified
The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests.
Jul 23, 2026 at 11:05 AM UTC
Investigating
We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available.
Users of this service may face delays in metadata updates while attempting to upload files using File Request.
Users of this service may face delays in metadata updates while attempting to upload files using File Request.
Jul 23, 2026 at 9:45 AM UTC
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