[Medium] Issues with Search service, Box Sign Templates and Metadata queries
Incident Lifecycle
Incident Timeline
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact.
Jul 7, 2026 at 4:12 PM UTC
Identified
Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available.
Jul 7, 2026 at 4:01 PM UTC
Identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Jul 7, 2026 at 3:07 PM UTC
Investigating
Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.
Jul 7, 2026 at 2:42 PM UTC
Investigating
Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.
Jul 7, 2026 at 2:11 PM UTC
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