Current answer
bonusly experienced a major incident: Rewards Fulfillment Outage. ServiceAlert observed recovery on Nov 13, 2026.
Looking for an update now? Check the current status, or follow bonusly for future changes.
Incident Lifecycle
Affected Components
Rewards
Incident Timeline
Monitoring
We've restored access to all providers' catalogs. Now monitoring redemptions.
Nov 11, 2026 at 11:11 AM UTC
Identified
We're still seeing order/fulfillment failures on our remaining partners. We're managing catalog item availability accordingly until fulfillment is completely restored.
Nov 7, 2026 at 5:33 PM UTC
Identified
We've started to bulk restore items to our based on provider status: providers who share operational catalogs where their "available items" are fulfillable have been re-enabled.
This updates restores 680 items to our catalog.
As more providers come back online, fully or partially, we'll update our rewards catalog accordingly.
This updates restores 680 items to our catalog.
As more providers come back online, fully or partially, we'll update our rewards catalog accordingly.
Nov 6, 2026 at 2:06 PM UTC
Identified
The following gift cards have been returned to our catalog: Flipkart, Myntra, Amazon Fresh Voucher, AJIO, MakeMyTrip, Bigbasket, Decathlon, Domino’s, GRT Jewellers and Google Play IN, Nykaa, Uber India
We're continuing to add available gift cards back to our catalog.
We're continuing to add available gift cards back to our catalog.
Nov 5, 2026 at 10:02 PM UTC
Identified
The following gift cards have been returned to our global catalog: Virtual Visa, PayPal, Starbucks US, Target, DoorDash, and Walmart. They will be available to users, subject to each card's regional availability.
We're continuing to add available gift cards back to our catalog.
We're continuing to add available gift cards back to our catalog.
Nov 5, 2026 at 8:02 PM UTC
Identified
We are implementing a workaround to bring back gift cards on a case by case basis.
Nov 5, 2026 at 4:51 PM UTC
Identified
We've restored the Amazon.com gift card to our US catalog.
Nov 5, 2026 at 3:46 PM UTC
Identified
We are continuing to work with our providers on this issue. We are also looking for other ways to restore more catalog options in the interim.
Nov 4, 2026 at 11:00 PM UTC
Identified
The issue has been identified.
Nov 4, 2026 at 4:36 PM UTC
Investigating
A few of our gift card providers are experiencing outages today. To avoid any disruptions with gift card fulfillment, we have disabled gift cards through those providers in our catalog.
Bonusly is in communication all of our rewards providers. As we learn more, we will provide updates here. When we are confident fulfillment issues are resolved, affected gift cards will return to the catalog.
Bonusly is in communication all of our rewards providers. As we learn more, we will provide updates here. When we are confident fulfillment issues are resolved, affected gift cards will return to the catalog.
Nov 4, 2026 at 4:36 PM UTC
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