Current answer
bonusly experienced a major incident: Redemptions failing. The provider currently marks this incident Monitoring.
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Incident Lifecycle
Affected Components
Rewards
Incident Timeline
Monitoring
We're working now to push all failed reward redemptions through. We expect this to take two hours.
Sep 30, 2026 at 9:08 PM UTC
Monitoring
Ok, we've implemented the solution and are now monitoring to make sure all rewards redemptions go through smoothly.
Sep 30, 2026 at 9:01 PM UTC
Identified
We've identified an issue with our rewards system that is preventing most redemptions going through. We're working on the fix now.
Sep 30, 2026 at 8:36 PM UTC
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