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BigCommerce

Data processing delay in Analytics reports

Minor Impact Monitoring Ongoing April 23, 2026

Incident Lifecycle

Investigating Identified Monitoring Monitoring

Incident Timeline

Monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Apr 23, 2026 at 2:52 PM UTC
Monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Apr 23, 2026 at 1:36 PM UTC
Identified
The issue has been identified and a fix has been implemented.
Apr 23, 2026 at 1:35 PM UTC
Investigating
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
Apr 23, 2026 at 12:38 PM UTC
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