Some pricing rules not applying as expected
Incident Lifecycle
Incident Timeline
Monitoring
A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
May 3, 2026 at 10:34 PM UTC
Identified
The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.
May 2, 2026 at 3:11 AM UTC
Identified
We are continuing to apply the fix to affected stores.
May 2, 2026 at 1:53 AM UTC
Identified
BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
May 1, 2026 at 11:53 PM UTC
Investigating
BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
May 1, 2026 at 11:13 PM UTC
Investigating
BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
May 1, 2026 at 10:37 PM UTC
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