Elevated Response Times for Australia-hosted stores
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 13, 2026 at 10:24 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Aug 13, 2026 at 10:17 AM UTC
Investigating
BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.
Aug 13, 2026 at 10:01 AM UTC
Was your business affected by this BigCommerce outage?
Follow BigCommerce and route available status alerts to email or a team channel.