Current answer
Anaplan experienced a major incident: Platform Alerts. ServiceAlert observed recovery on Oct 7, 2026.
Looking for an update now? Check the current status, or follow Anaplan for future changes.
Incident Lifecycle
Affected Components
us2: Data Center - US West
Incident Timeline
Monitoring
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Oct 7, 2026 at 5:46 PM UTC
Identified
We have made some changes and are seeing positive progress. While the issue is not yet fully resolved, the volume of errors has reduced significantly. Our engineering team continues to work through recovery steps to achieve a full restoration.
We will provide our next update within 30 minutes, or sooner if we have significant progress to share.
We appreciate your patience and apologize for any inconvenience this may be causing.
We will provide our next update within 30 minutes, or sooner if we have significant progress to share.
We appreciate your patience and apologize for any inconvenience this may be causing.
Oct 7, 2026 at 5:32 PM UTC
Identified
We are continuing to investigate this incident and are currently working through multiple lines of recovery steps to restore service as quickly as possible. Our engineering team is actively engaged and prioritizing a full restoration.
We will provide our next update within 30 minutes, or sooner if we have significant progress to share.
We appreciate your patience and apologize for any inconvenience this may be causing.
We will provide our next update within 30 minutes, or sooner if we have significant progress to share.
We appreciate your patience and apologize for any inconvenience this may be causing.
Oct 7, 2026 at 4:59 PM UTC
Identified
We have identified the probable cause of the incident and are actively working to restore service as quickly as possible. A resolution time is not yet available. We will issue a further update within 30 minutes, or immediately upon resolution.
Oct 7, 2026 at 4:28 PM UTC
Identified
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Oct 7, 2026 at 3:58 PM UTC
Investigating
We are currently investigating an issue resulting in intermittent errors when attempting to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Oct 7, 2026 at 3:42 PM UTC
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