Anaplan Outage History

Uptime record, past incidents, and downtime history for Anaplan.

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90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
August 2026	53.3%	15	7
July 2026	61.3%	31	12
June 2026	60%	30	12
May 2026	86.7%	15	2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026

Platform Alerts

major

Started: Aug 15, 3:27 AM

identified

We have completed the re-route of traffic out of the impacted area and are now in a monitoring phase. A further update will be provided in 30 minutes, or sooner if additional information becomes available.

Aug 15, 8:11 AM

identified

We are continuing to work with our vendor to resolve the access issue affecting the eu2 region as our top priority. We are also exploring multiple paths to restore service as quickly as possible. Collaboration with our vendor is ongoing; however, full recovery is expected to be multiple hours away. We will provide an update every 60 minutes as we work to restore service as quickly as possible, or sooner if additional information becomes available

Aug 15, 7:12 AM

identified

We are continuing to work closely with our vendor to resolve the access issue affecting the EU2 region, which remains our highest priority. Through our investigation, we have identified connectivity issues to the EU-CENTRAL-1 region as the underlying cause. Beginning at 7:33 PM PDT on August 14, our vendor began experiencing increased packet loss impacting connectivity for customers in the EU-CENTRAL-1 region. The affected location has been identified as Equinix, Frankfurt. While progress ha...

Aug 15, 6:13 AM

identified

We have escalated this issue with the third-party provider to mitigate the issue. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Aug 15, 5:33 AM

identified

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Aug 15, 5:03 AM

investigating

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Aug 15, 4:31 AM

investigating

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform, which is also impacting CloudWorks integrations We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Aug 15, 4:02 AM

investigating

We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Aug 15, 3:27 AM

July 2026

Platform Alerts

critical

Started: Jul 29, 11:06 AM

monitoring

Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

Jul 29, 11:41 AM

investigating

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform. Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Jul 29, 11:36 AM

investigating

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Jul 29, 11:06 AM

Platform Alerts

minor

Started: Jul 24, 8:35 PM

investigating

While general services across the Canada (CA1) region continue to operate normally with full stability, our technical teams maintain their dedicated focus on the recovery of the remaining Bring Your Own Key (BYOK) workspaces. We are continuing to advance multiple parallel workstreams to validate and execute the safest possible restoration path. Running these efforts concurrently allows us to thoroughly analyze all technical outcomes, ensuring we restore services with the highest level of sec...

Jul 31, 9:04 AM

investigating

Jul 30, 11:07 AM

investigating

Jul 30, 8:59 AM

investigating

While general services across the Canada (CA1) region remain fully restored and operating normally, we are continuing our dedicated focus on the recovery of Bring Your Own Key (BYOK) workspaces. Our teams are systematically moving forward with multiple parallel workstreams. Executing these efforts concurrently allows us to thoroughly analyze all outcomes, ensuring we validate and implement the most effective recovery path for the remaining BYOK workspaces, ensuring we restore services safely...

Jul 29, 5:17 PM

investigating

General services across the Canada (CA1) region remain fully restored and continue to operate normally. Our engineering and operations teams are maintaining their dedicated, concentrated focus on recovering the remaining Bring Your Own Key (BYOK) workspaces. To ensure the safest possible restoration, we are actively advancing multiple parallel recovery workstreams. Running these efforts concurrently allows us to rigorously analyze technical outcomes in real-time, ensuring we validate and imp...

Jul 29, 3:21 PM

investigating

While general services across the Canada (CA1) region remain fully restored and operating normally, we are continuing our dedicated focus on the recovery of Bring Your Own Key (BYOK) workspaces. Our teams are still continuing to progress systematically, through multiple parallel workstreams. Executing these efforts concurrently allows us to thoroughly analyze all technical outcomes, ensuring we validate and implement the safest and most stable recovery path for the remaining BYOK workspaces....

Jul 29, 1:23 PM

identified

While general services across the Canada (CA1) region remain fully restored and operating normally, we are continuing our dedicated focus on the recovery of Bring Your Own Key (BYOK) workspaces. Our teams are continuing to progress systematically through multiple parallel workstreams. Executing these efforts concurrently allows us to thoroughly analyze all technical outcomes, ensuring we validate and implement the safest and most stable recovery path for the remaining BYOK workspaces. We ap...

Jul 29, 9:04 AM

identified

Jul 28, 7:51 PM

identified

General services within the Canada (CA1) region remain fully restored, stable, and continue to operate normally. Our engineering teams and vendor partners are actively maintaining their focus on the remaining Bring Your Own Key (BYOK) workspaces through multiple parallel workstreams. We appreciate your ongoing patience and partnership as we complete these critical validation phases. Our next update will be provided within two hours, or sooner should we reach a significant milestone.

Jul 28, 4:02 PM

identified

General services within the Canada (CA1) region remain fully restored, stable, and continue to operate normally. Our engineering teams and vendor partners are continuing to move forward with multiple concurrent workstreams to address the remaining Bring Your Own Key (BYOK) workspaces. This parallel strategy remains our active focus, allowing us to systematically validate and implement the most effective recovery path for the remaining BYOK workspaces. We sincerely appreciate your ongoing p...

Jul 28, 1:11 PM

identified

General services within the Canada (CA1) region continue to operate normally and remain fully stable. Our engineering and vendor teams are continuing to progress through multiple concurrent workstreams to address the remaining Bring Your Own Key (BYOK) workspaces. This parallel approach remains our active focus, allowing us to systematically validate and implement the most effective recovery path for the remaining BYOK workspaces with the highest level of safety. We appreciate your ongoing ...

Jul 28, 11:01 AM

identified

General services in the Canada (CA1) region remain fully restored and operating normally. For the remaining Bring Your Own Key (BYOK) workspaces, our teams continue to execute multiple parallel workstreams. This concurrent approach is being carried out deliberately to validate the most effective recovery path for the remaining BYOK workspaces while ensuring absolute system stability. We appreciate your ongoing patience. Our next update will be provided within two hours, or sooner should we ...

Jul 28, 9:02 AM

investigating

Jul 27, 5:37 PM

identified

We are continuing our active efforts to restore Bring Your Own Key (BYOK) workspaces in the Canada (CA1) region. General services across the region remain fully restored and are operating normally. Our engineering teams and vendor partners are concurrently pursuing multiple lines of investigation. This parallel approach is being executed deliberately to validate and finalize the most effective recovery path for the remaining BYOK workspaces, ensuring we restore services safely and with the h...

Jul 27, 3:54 PM

investigating

We are continuing our active efforts to restore Bring Your Own Key (BYOK) workspaces in the Canada (CA1) region. General services across the region remain fully restored and are operating normally. To expedite the resolution, our engineering teams and vendor partners are pursuing multiple lines of investigation concurrently. This multi-faceted approach is critical to guaranteeing that our restoration plan is fully validated and preserves the integrity of your environment. We sincerely appre...

Jul 27, 2:04 PM

investigating

We are continuing our active investigation and recovery planning for Bring Your Own Key (BYOK) workspaces within the Canada (CA1) region. General services for the region remain fully restored and continue to operate normally. Our engineering teams and vendor partners are continuing to focus their efforts on replicating the disruption within a controlled, non-production environment. Replicating the scenario under these safe conditions remains our highest priority, as it is the critical step t...

Jul 27, 12:30 PM

investigating

We are writing to provide a status update on the ongoing recovery efforts for Bring Your Own Key (BYOK) workspaces within the Canada (CA1) region. General services for the region remain fully restored and are operating normally. Current Investigation Status Our engineering and vendor teams are continuing their deep-dive investigation into the root cause of the recent service disruption. We are currently focusing our efforts on replicating the issue within a dedicated, non-production environ...

Jul 27, 10:03 AM

identified

General access to the Canada (CA1) region remains fully restored. However, workspaces utilizing Bring Your Own Key (BYOK) encryption will remain temporarily offline. We will provide a further update on the BYOK restoration status at 10:00 UTC on July 27, 2026. We apologize for this disruption and thank you for your continued patience.

Jul 26, 6:49 PM

identified

General access to the CA1 region continues to remain fully restored for the majority of customers. Workspaces utilizing Bring Your Own Key (BYOK) encryption remain temporarily offline while we finalize safe recovery, validation, and root-cause analysis. We are actively collaborating with our third-party encryption partner to understand the cause and potential fix.

Jul 26, 5:53 PM

investigating

General access to the CA1 region remains fully restored for the majority of customers. Workspaces utilizing Bring Your Own Key (BYOK) encryption remain temporarily offline while we finalise safe recovery, validation, and root-cause analysis. We are actively collaborating with our third-party encryption partner to understand the cause and potential fix.

Jul 26, 3:20 PM

investigating

While general access to the Canada (CA1) region has been fully restored as of Saturday, 25 July at 17:24 UTC, workspaces utilizing Bring Your Own Key (BYOK) encryption remain temporarily offline. Our primary focus to reproduce the disruption within a controlled environment is still ongoing with our vendor. This is a critical phase, as it will directly influence and determine the safest, most effective recovery path for the remaining BYOK workspaces while ensuring system stability and data int...

Jul 26, 1:06 PM

investigating

We are writing to provide a high-level update on the service disruption affecting Canada (CA1) region access that began on Friday, 24 July at 20:35 UTC. Through the dedicated coordination of our engineering teams and vendor partners, general access to the Canada region was successfully re-enabled on Saturday, 25 July at 17:24 UTC. The vast majority of our customers can now access their workspaces and models normally. Current Status and Next Steps While general region access has been fully ...

Jul 26, 11:16 AM

investigating

Jul 26, 8:59 AM

identified

General customer access to the Canada region has been restored. Workspaces using Bring Your Own Key (BYOK) encryption will remain temporarily offline while we complete individualized restoration for each affected workspace. We will provide a further update on BYOK restoration status at 09:00 UTC on July 26, 2026. We apologize for the disruption and thank you for your patience.

Jul 25, 11:52 PM

identified

We sincerely apologize for the disruption this has caused and deeply appreciate your patience. General customer access to the Canada region has been restored, and services are coming back online. Bring Your Own Key configurations and a small number of workspaces remain temporarily offline while we complete careful, individualized restoration to ensure full data integrity. We will provide a further update within one hour, or sooner if there is a significant development to share.

Jul 25, 11:28 PM

identified

Jul 25, 10:21 PM

identified

Jul 25, 9:20 PM

identified

Jul 25, 7:39 PM

identified

We have enabled general customer access to the Canada region. All services within the region are now being brought online, with the exception of Bring Your Own Key (BYOK) configurations. Additionally, a small, specific number of customer workspaces will remain temporarily disabled. For these remaining workspaces, our engineering teams are executing a highly controlled, systematic restoration plan to safely recover each environment individually to ensure complete data integrity. We sincerely...

Jul 25, 5:24 PM

identified

Our Engineering team is actively working to restore platform stability across the Canada (CA1) region through a carefully phased recovery. We will initially restore general services, with the exception of Bring Your Own Key (BYOK) configurations. To guarantee a stable and secure environment, a small number of workspaces may remain temporarily disabled while we perform controlled restorations. Overall access to the Canada environment remains restricted at this time as we complete these critica...

Jul 25, 4:22 PM

identified

Jul 25, 3:01 PM

identified

We're currently restoring the platform . Our engineering and vendor teams are actively working to restore services as quickly as possible. As part of our recovery plan, we will be restoring all services in the region with the exception of Bring Your Own Key (BYOK) configurations. Additionally, a small number of workspaces will remain temporarily disabled upon initial service restoration. For these specific workspaces, we will be executing a highly controlled, systematic restoration process to...

Jul 25, 1:51 PM

identified

Our engineering and vendor teams are entering the final preparation phases of our recovery plan for the Canada region under emergency maintenance. As we prepare to restore access, our plan is to enable all services in the region with the exception of Bring Your Own Key (BYOK) configurations. Additionally, a small number of workspaces will remain disabled initially upon general service restoration. For these specific remaining workspaces, we will be executing a highly controlled, systematic r...

Jul 25, 12:37 PM

identified

Our engineering teams and vendor partners continue to systematically progress through the final stages of validation for the Canada region under emergency maintenance. We remain focused on verifying system stability, which keeps us on a steady path toward enabling the region for the majority of customers. Access to the Canada environment remains restricted for the time being to ensure these critical safety and stability checks are fully completed. We are incredibly grateful for your continue...

Jul 25, 11:14 AM

investigating

We are continuing to systematically execute our recovery steps for the Canada region under emergency maintenance. Our engineering teams and vendor partners remain focused on the final validation phases, and we continue to get closer to enabling the region for the majority of customers. Access to the Canada environment remains restricted for the time being to ensure we maintain system stability during these critical final steps. We are immensely grateful for your ongoing patience and partners...

Jul 25, 10:07 AM

identified

Our engineering teams and vendor partners continue to progress through the recovery steps for the Canada region under emergency maintenance. We are making positive headways and are getting closer to re-enabling the region for the majority of workspaces. Access to the Canada environment remains temporarily restricted while we execute and complete these crucial final validation steps to ensure service stability. We sincerely appreciate your patience and partnership as we enter these final stag...

Jul 25, 9:06 AM

identified

Our engineering and vendor teams continue to actively execute the recovery steps for the Canada region under emergency maintenance. There are no new technical details or changes to share at this time, as our focus remains entirely on the systematic and safe restoration of services. Access to the Canada environment remains restricted while these recovery activities are underway. We appreciate your continued patience and partnership as we work through this extended effort. Our next update will...

Jul 25, 8:07 AM

identified

Our team and vendor partners continue to make progress through the complex recovery process for the Canada region during this emergency maintenance. We are systematically executing our recovery protocols and validating system integrity at each stage. As noted previously, due to the scope of this effort, this remains an extended recovery process, and access to the Canada environment will continue to be restricted as we work toward a safe and complete service restoration. We remain fully aware...

Jul 25, 7:06 AM

identified

Our team continues to work through emergency maintenance on the Canada region in close coordination with our vendor. The issue has been contained, however, due to the complexity and scope of the recovery process, we expect restoration to be an extended effort that will take several hours to complete. Access to the Canada environment will remain restricted for the duration of the recovery. We recognize the significant impact this has on your work and sincerely appreciate your patience. Our ...

Jul 25, 6:05 AM

investigating

Our team continues to work through emergency maintenance on the Canada region in close coordination with our vendor. The issue has been contained and restoration efforts are actively underway. Access to the Canada environment remains temporarily restricted as we complete the necessary validation steps prior to service restoration. We recognize the impact this has on your work and appreciate your continued patience. Our next update will be provided within 1 hour, or sooner should a significan...

Jul 25, 4:47 AM

investigating

We are currently performing emergency maintenance on the Canada region. Our team is actively engaged in remediation efforts in coordination with our vendor, and the issue has been contained. Customer access to the Canada environment remains temporarily restricted while we complete validation and restoration efforts. We appreciate your patience and will provide a further update within 1 hour, or sooner if there is a significant development to share.

Jul 25, 3:47 AM

investigating

Our team remains actively engaged in remediation efforts. Work is progressing across multiple workstreams and we continue to make forward movement toward full service restoration. We will provide a further update within 30 minutes, or sooner if there is a meaningful development to share. We appreciate your continued patience.

Jul 25, 3:09 AM

investigating

We are currently conducting emergency maintenance on the Canada region. Access to the platform has been temporarily restricted while our team works to complete remediation and validate full service restoration. We are actively monitoring the environment and making progress. We appreciate your patience and understand the impact this has on your work. Further updates will be provided every 30 minutes, or sooner if there is a significant development to share. We apologize for the inconvenience...

Jul 25, 2:18 AM

investigating

We are continuing to execute and validate our remediation plans. We are seeing sustained progress as recovery efforts move forward systematically. To ensure a safe and complete recovery, we are progressing carefully and are not yet in a position to share specific technical milestones. Please be assured that our entire response team remains fully dedicated to resolving this incident. Thank you for your continued patience. Our next update will be published in 30 minutes, or sooner as soon as ...

Jul 25, 1:42 AM

investigating

We understand the disruption this has caused and want to assure you that resolving this as quickly as possible remains our top priority. Our team is actively engaged in remediation, and the measures put in place are showing meaningful progress toward full service restoration. We recognize your patience throughout this process and do not take it for granted. We are monitoring our systems closely and will provide a further update within 30 minutes, or sooner should there be a significant devel...

Jul 25, 1:08 AM

investigating

We have identified potential remediation paths and are currently progressing active mitigation activities to restore service stability. While we do not have a firm Estimated Time to Recovery (ETA) to share at this stage, please be assured that our primary focus remains on safely and swiftly resolving this issue. We are closely monitoring the impact of our current mitigation steps. We apologize for the ongoing inconvenience. Our next update will be published in 30 minutes, or sooner as key m...

Jul 25, 12:39 AM

investigating

Thank you for your patience as we continue to investigate this issue. This issue has been escalated to our senior engineering and leadership teams, who are actively investigating the situation and evaluating all necessary next steps to restore full operations. While we do not have specific technical details to share at this moment, please be reassured that resolving this incident is our highest priority. We sincerely apologize for the disruption and appreciate your patience. We will contin...

Jul 25, 12:07 AM

investigating

Thank you for your patience as we continue to investigate this issue. Our support teams continue to investigate this issue, however we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Jul 24, 11:33 PM

investigating

Jul 24, 11:01 PM

investigating

Jul 24, 10:28 PM

investigating

Jul 24, 10:00 PM

investigating

Jul 24, 9:29 PM

investigating

Jul 24, 8:59 PM

investigating

We are currently investigating an issue resulting in some customers not being able to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Jul 24, 8:35 PM

Platform Alerts

minor

Started: Jul 21, 2:30 PM

monitoring

Jul 21, 2:44 PM

investigating

Jul 21, 2:30 PM

Platform Alerts

major

Started: Jul 14, 8:04 PM

monitoring

Jul 14, 9:04 PM

monitoring

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Jul 14, 9:00 PM

monitoring

Jul 14, 8:31 PM

investigating

Jul 14, 8:04 PM

Platform Alerts

critical

Started: Jul 2, 12:00 AM

monitoring

Jul 2, 3:21 AM

investigating

We are continuing to investigate the issue affecting login and platform access for customers in our ME1 and EU5 regions. We have identified the potential cause and are actively progressing mitigation steps to address the issue and restore full service. We will continue to provide updates as remediation advances. We will provide our next update within 30 minutes, or sooner if we have significant new information.

Jul 2, 2:55 AM

investigating

We are investigating an issue affecting login and platform access for customers in our ME1 and EU5 regions. The issue began at approximately 23:52 UTC on 1 July 2026. In coordination with our infrastucture partner, we have successfully narrowed down the potential causes and are currently focusing our engineering efforts on isolating the issue to initiate targeted mitigation. Our team remains fully dedicated to resolving this issue as quickly as possible. We will provide our next update with...

Jul 2, 2:27 AM

investigating

Our investigation into the login and platform access issue affecting ME1 and EU5 regions is ongoing. Our engineering teams have narrowed the investigation and are actively pursuing several lines of enquiry, in collaboration with our infrastructure partner. Restoring service remains our highest priority. No ETA yet. We'll provide our next update within 30 minutes, or sooner if we have significant new information.

Jul 2, 1:58 AM

investigating

Our investigation into the login and platform access issue affecting ME1 and EU5 regions is ongoing. We have engaged our vendor for additional support as we work to identify and resolve the root cause. Resolving this remains our highest priority. No ETA yet. We'll provide our next update within 30 minutes, or sooner if we have significant new information.

Jul 2, 1:29 AM

investigating

We're investigating an issue affecting login and platform access for customers in our ME1 and EU5 regions. Initial investigation points to a disruption in the authentication path for those regions. Resolving this is our highest priority, and our engineering teams are actively working to restore normal operations. We don't have an ETA yet. We'll provide another update within 30 minutes, or sooner if we have significant new information.

Jul 2, 12:59 AM

investigating

Thank you for your patience as we continue to investigate this issue. We are currently experiencing a critical service disruption causing full unavailability within the affected regions. Users attempting to access services in these regions will encounter connection timeouts and failure to load resources. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Jul 2, 12:30 AM

investigating

Jul 2, 12:00 AM

June 2026

Platform Alerts

major

Started: Jun 22, 7:29 AM

monitoring

Jun 22, 10:22 AM

identified

Our teams confirm that the CloudWorks integration backlog is actively processing and recovering. Access to opening models remains fully restored and stable. We are continuing to monitor the integration queues closely as jobs complete, and we will provide our next status update in 30 minutes.

Jun 22, 10:05 AM

identified

We are pleased to report that all issues affecting model loading have been fully resolved, and normal access has been restored. Additionally, CloudWorks integrations are running again, and our teams are currently processing the accumulated backlog of queued jobs. We are monitoring the queue progression closely to ensure all delayed integrations complete successfully. We will provide our next update in 30 minutes or once the backlog is fully cleared.

Jun 22, 9:36 AM

identified

We are currently proceeding with the final remediation steps while continuing our investigation into the root cause. Customers should now be able to open models, though some may still encounter temporary delays; however, CloudWorks integrations are not yet completing. We are monitoring these recovery steps closely to ensure full system stability and will continue to provide updates every 30 minutes.

Jun 22, 9:25 AM

identified

We are progressing with active mitigation steps to resolve the disruption affecting Model opening and CloudWorks integrations. Initial reports indicate positive outcomes from these activities. Our engineering teams are closely monitoring system stability while we complete the remaining mitigation steps to ensure a full and durable recovery. We will continue to provide updates every 30 minutes as we work to bring all systems back to standard operations.

Jun 22, 8:52 AM

investigating

We are actively investigating a service disruption currently affecting customers' ability to open Models. This issue is also affecting CloudWorks Integrations. Our engineering teams are prioritizing this issue and evaluating immediate mitigation steps to restore full service as quickly and safely as possible. We do not yet have an estimated time to resolution, but will provide progress updates every 30 minutes or sooner.

Jun 22, 8:23 AM

investigating

Jun 22, 7:48 AM

investigating

Jun 22, 7:29 AM

Platform Alerts

major

Started: Jun 17, 7:02 AM

monitoring

Jun 17, 10:06 AM

identified

We are pleased to report a significant milestone in our resolution efforts. Our cross-functional engineering teams have successfully validated a targeted configuration adjustment to restore access to the affected workspaces. We have initiated a phased deployment of this mitigation across the region to safely and systematically restore full access to all affected workspaces. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Jun 17, 9:50 AM

identified

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. We have identified mitigation steps to alleviate the issue and initial reports indicate positive outcomes of these activities. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Jun 17, 9:22 AM

investigating

Thank you for your patience as we continue to investigate this issue. Our coordinated technical response has made progress in narrowing down the scope of our investigation. We have isolated the primary area of concern to our storage configuration layer and are evaluating mitigation steps to alleviate the issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Jun 17, 8:59 AM

investigating

Thank you for your patience as we continue to investigate this issue. Our technical teams are fully engaged, and restoring normal service operations as quickly and safely as possible is our absolute priority. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Jun 17, 8:31 AM

investigating

Jun 17, 8:00 AM

investigating

Jun 17, 7:35 AM

investigating

Jun 17, 7:02 AM

Platform Alerts

critical

Started: Jun 11, 5:20 PM

monitoring

The issue impacting access to the Anaplan Platform across all affected regions has been mitigated. The platform is stable and all services have returned to normal operation. Corrective measures to prevent recurrence are actively advancing and will continue to be applied to ensure this issue does not reoccur. We are continuing to monitor the platform to confirm stability. We do not anticipate any further customer impact from these activities. We appreciate your patience and partnership. If y...

Jun 12, 12:30 AM

monitoring

Our engineering team has successfully implemented a targeted infrastructure patch and completed a controlled failover to the updated version. All primary services are fully restored and accessible to customers. Our teams remain in active monitoring as we continue to validate the patch and advance corrective work across the remaining infrastructure. We do not anticipate further disruption at this time, and we will continue to monitor platform performance closely over the next several hours. ...

Jun 11, 6:47 PM

monitoring

We are pleased to share that the core Anaplan Platform has successfully recovered and all primary services are fully operational. Our engineering teams are actively monitoring platform stability while corrective actions to address the underlying root cause continue to advance. We sincerely apologize for the disruption today and recognize that this has been a difficult week for many of our customers. Restoring your trust and ensuring platform stability remains our highest priority. Next upda...

Jun 11, 6:27 PM

identified

We want to start by offering our sincere apologies to every customer affected by today's disruption to the Anaplan Platform. We know your teams rely on Anaplan to do critical work. Our engineering team has identified the root cause and is fully focused on resolution. Active remediation steps are underway, and we are committed to keeping you informed with updates every 30 minutes — or sooner if there is meaningful progress to share.

Jun 11, 6:15 PM

identified

We want to sincerely apologize to our customers for the continued disruption to the Anaplan Platform today. We understand how critical access to Anaplan is for your business, and we deeply regret the impact this is having on your teams. Our engineers have identified the root cause of this issue and are actively working to restore service. We are currently executing remediation steps and will continue to provide updates here every 30 minutes until full service is restored.

Jun 11, 5:45 PM

investigating

Jun 11, 5:20 PM

Platform Alerts

critical

Started: Jun 11, 4:32 AM

monitoring

We want to keep you informed with the latest update on the service disruption affecting our platform. After collaboration with our Vendor, we have identified two fixes to our underlying infrastructure. The first fix has now been implemented successfully without further disruption and initial monitoring is proving positive. We are continuing to liaise with our Vendor for the secondary fix, to ensure no further disruption is caused. The platform remains stable and all Cloudworks integration...

Jun 11, 2:01 PM

monitoring

We want to keep you informed with the latest update on the service disruption affecting our platform. What we've done We have identified the source of the instability and are actively working to resolve it. Our engineering team, in collaboration with our vendor, has already implemented a configuration change that has reduced the frequency of errors. We are monitoring the platform closely and have seen improvement as a result. We are aware that some customers are experiencing delays and inte...

Jun 11, 11:05 AM

monitoring

Jun 11, 6:30 AM

monitoring

The platform remains stable and fully operational. We are continuing to process the remaining backlog of CloudWorks jobs. Our engineering teams are actively overseeing the processing queues to ensure all jobs complete successfully and system performance remains steady. We appreciate your continued patience as we work through this remaining queue. We will provide our next update in 30 minutes, or sooner as queue clearance nears completion.

Jun 11, 6:14 AM

monitoring

The platform has successfully recovered and is exhibiting stable performance. We are now focused on clearing the accumulated backlog of CloudWorks jobs. Our engineering teams are actively managing and verifying the processing queue to ensure all delayed jobs complete as quickly and safely as possible. We will continue to supervise the queue clearance and will provide our next update in 30 minutes, or sooner as we approach full restoration. If you have any questions, concerns, or continue ...

Jun 11, 5:44 AM

identified

We are beginning to see signs of platform recovery, and primary services are starting to stabilize. As systems come back online, a backlog of queued CloudWorks jobs has accumulated and is currently processing. Our engineering teams are closely monitoring the stability of the platform and tracking the queue clearance velocity. We will provide our next update in 30 minutes, or sooner as we confirm continued stability.

Jun 11, 5:25 AM

identified

The symptoms currently being observed are similar to the platform issue experienced earlier today. Our engineering and operations teams have been immediately mobilized and are actively diagnosing the root cause. We treat any recurrence with the utmost urgency and priority. We sincerely apologize for this disruption, we treat any recurrence with the utmost urgency and priority. We will provide another update in 30 minutes, or sooner as we obtain more actionable technical details.

Jun 11, 5:03 AM

investigating

Jun 11, 4:58 AM

investigating

Jun 11, 4:32 AM

Platform Alerts

major

Started: Jun 10, 11:14 PM

monitoring

We are currently processing a backlog of queued jobs within Cloudworks for US1 and US2 region. While this backlog is being processed, some customers may experience delays in processing times. We will continue to track performance and will provide our next update in 30 minutes, or sooner as the backlog clears.

Jun 11, 1:15 AM

monitoring

We are pleased to report that the CloudWorks backlog is actively processing, and we are now seeing jobs successfully and steadily completing. System throughput has returned to normal operational levels as the queue continues to clear. Our engineering teams remain focused on monitoring the queue velocity until the backlog is fully exhausted and all services have returned to a completely nominal state. We will provide our next update in 30 minutes, or sooner once queue clearance is complete.

Jun 11, 12:57 AM

identified

The core platform has successfully recovered, and all primary services are fully operational. We are currently processing a backlog of queued jobs within Cloudworks resulting from the incident. While this backlog is being processed, some customers may experience delays in processing times. We will continue to track performance and will provide our next update in 30 minutes, or sooner as the backlog clears.

Jun 11, 12:41 AM

identified

We are starting to observe the first initial signs of platform recovery. Our engineering teams are proceeding with extreme caution and are closely monitoring system stability and telemetry as services begin to stabilize. We remain actively engaged in verifying that this early recovery is sustained. We will provide our next update in 30 minutes, or sooner if we detect any changes in performance.

Jun 11, 12:07 AM

investigating

Jun 10, 11:34 PM

investigating

Jun 10, 11:14 PM

Platform Alerts

major

Started: Jun 10, 11:11 AM

monitoring

Jun 10, 3:27 PM

identified

Our network engineering teams continue to actively implement remediation steps to address the localized network issue in the us1: Data Center - US East region. We remain focused on resolving the backend connectivity disruptions affecting the loading of larger models, while smaller models continue to perform normally. We are closely monitoring system behavior as we deploy these targeted fixes and will provide our next update in 30 minutes, or sooner if significant progress is made. Currently,...

Jun 10, 3:04 PM

investigating

Our investigation indicates that the backend connectivity issues in US1, stemming from a localized network disruption, are specifically isolated to the loading of large models in excess of 200GB. Customers attempting to load smaller models should experience normal performance and remain unaffected as our network engineering teams actively work to restore stable pathways for larger model payloads. Currently, we do not yet have a time to resolution. We will continue to provide updates every ...

Jun 10, 2:33 PM

identified

As we continue our active recovery efforts, we have identified localized capacity constraints in the us1: Data Center - US East region that may intermittently affect customers attempting to load models. Our engineering teams are addressing this resource bottleneck to restore full service. The CloudWorks backlog in us7: Cloud - US has finished processing, and the service has returned to normal operations. While an estimated time to resolution is not yet established, our teams are treating th...

Jun 10, 1:55 PM

identified

We are pleased to report that integration processing has returned to normal operational levels across all global regions, with the sole exception of us7: Cloud - US. The us7: Cloud - US region continues to steadily work through its remaining queue utilizing our expanded capacity, and we are monitoring progress closely to ensure a complete return to baseline performance. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Jun 10, 1:27 PM

identified

We are pleased to report that integration jobs are now successfully completing, and our systems are actively processing the accumulated backlog across all regions. To accelerate this recovery, we have scaled out our service capacity, with a particular focus on the us7: Cloud - US region to expedite the clearance of its more significant backlog. We will provide further updates in 30 minutes or upon resolution.

Jun 10, 1:18 PM

identified

The general platform has successfully recovered and is operating normally; however, we are actively addressing a residual issue impacting Cloudworks that is currently preventing integration jobs from completing. Our technical teams remain focused on resolving this remaining component to restore full service across all integrations as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Jun 10, 12:51 PM

investigating

Our engineering teams continue to actively investigate the incident while simultaneously implementing targeted remediation steps to stabilize the platform. We are closely monitoring the system's response to these actions and will provide our updates every 30 minutes as we work to resolve this issue as quickly as possible.

Jun 10, 12:34 PM

investigating

Following our previous notification, the ongoing performance issues have escalated, resulting in broader platform-wide degradation. Our senior engineering teams have successfully identified the root cause of the issue and are currently executing targeted remediation steps to restore normal operations as our absolute highest priority. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Jun 10, 12:01 PM

investigating

Since our last update, we have detected a further degradation in general platform performance. Our engineering teams are actively investigating the root cause with the highest priority, and we will provide further updates as the situation develops Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Jun 10, 11:35 AM

investigating

We are currently investigating an active incident that may affect Basic Authentication access. If you encounter issues when attempting to access the platform please use the following workaround while we resolve the issue: - Close your current session— Close the active browser tab or open a new Incognito/Private window. - Re-authenticate— Navigate to the portal and log in again with your credentials to establish a fresh session. We are actively monitoring the platform and will continue ...

Jun 10, 11:11 AM

Platform Alerts

minor

Started: Jun 10, 9:48 AM

monitoring

Jun 10, 10:15 AM

investigating

Jun 10, 9:48 AM

Platform Alerts

minor

Started: Jun 9, 11:14 AM

investigating

We are currently investigating an active incident that may affect Basic Authentication access. If you encounter errors when attempting to log in please do the following: - Close your current session— Close the active browser tab or open a new Incognito/Private window. - Re-authenticate— Navigate to the portal and log in again with your credentials to establish a fresh session. We are actively monitoring the platform and will continue to do so until the issue is fully resolved. If you a...

Jun 9, 11:14 AM

Platform Alerts

major

Started: Jun 8, 1:25 PM

monitoring

Jun 8, 3:31 PM

investigating

We are currently investigating an issue impacting impacting Cloudworks. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Jun 8, 3:18 PM

monitoring

Jun 8, 2:13 PM

investigating

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to full resolution.  Access to the UI has been restored and we are currently investigating the degradation to integrations. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Jun 8, 1:52 PM

investigating

Jun 8, 1:25 PM

Platform Alerts

major

Started: Jun 8, 11:10 AM

monitoring

We are currently investigating an active incident that may affect Basic Authentication access. Recommended workaround while we resolve the issue: - Close your current session— Close the active browser tab or open a new Incognito/Private window. - Re-authenticate— Navigate to the portal and log in again with your credentials to establish a fresh session. We are actively monitoring the platform and will continue to do so until the issue is fully resolved. If you are still experiencing di...

Jun 8, 11:28 AM

investigating

Jun 8, 11:10 AM

Platform Alerts

minor

Started: Jun 7, 1:01 AM

monitoring

Jun 7, 3:22 AM

investigating

Jun 7, 3:00 AM

investigating

Jun 7, 2:31 AM

investigating

Jun 7, 2:00 AM

investigating

Jun 7, 1:31 AM

investigating

Jun 7, 1:01 AM

Platform Alerts

minor

Started: Jun 3, 10:04 PM

monitoring

Jun 3, 11:23 PM

identified

Jun 3, 11:07 PM

investigating

Jun 3, 10:34 PM

investigating

Jun 3, 10:04 PM

Platform Alerts

critical

Started: Jun 3, 2:53 PM

monitoring

Jun 3, 3:10 PM

identified

Jun 3, 3:05 PM

investigating

We are currently investigating an issue resulting in some customers not being able to load workspaces. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Jun 3, 2:53 PM

Platform Alerts

major

Started: Jun 1, 2:05 AM

identified

Jun 1, 2:29 AM

investigating

We are currently investigating an issue resulting in some customers not being able to load or create models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Jun 1, 2:05 AM

May 2026

Platform Alerts

minor

Started: May 28, 12:19 AM

monitoring

May 28, 2:06 AM

identified

May 28, 1:36 AM

investigating

May 28, 1:06 AM

monitoring

May 28, 12:36 AM

investigating

We are currently investigating an issue resulting in some customers may not being able to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

May 28, 12:19 AM

Platform Alerts

major

Started: May 22, 7:01 PM

monitoring

May 22, 8:10 PM

identified

May 22, 7:48 PM

identified

May 22, 7:24 PM

investigating

May 22, 7:01 PM

Platform Alerts

minor

Started: May 9, 12:41 PM

monitoring

May 9, 5:33 PM

investigating

Thank you for your patience as we continue to investigate this issue. We have engaged with our Vendor and are investigating the issue directly with them. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

May 9, 4:22 PM

investigating

May 9, 3:00 PM

investigating

May 9, 2:20 PM

monitoring

May 9, 1:28 PM

investigating

May 9, 1:07 PM

investigating

May 9, 12:41 PM

Platform Alerts

minor

Started: May 9, 11:11 AM

monitoring

May 9, 11:36 AM

investigating

May 9, 11:11 AM

Platform Alerts

major

Started: May 7, 8:54 PM

monitoring

May 7, 9:55 PM

identified

May 7, 9:48 PM

monitoring

May 7, 9:17 PM

investigating

May 7, 8:54 PM

April 2026

Platform Alerts

major

Started: Apr 29, 9:18 AM

monitoring

Apr 29, 9:56 AM

identified

Apr 29, 9:48 AM

identified

Apr 29, 9:20 AM

investigating

We are currently investigating an issue with workflows. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Apr 29, 9:18 AM

Platform Alerts

major

Started: Apr 21, 5:45 AM

monitoring

Apr 21, 6:13 AM

investigating

Apr 21, 5:45 AM

Platform Alerts

major

Started: Apr 20, 8:15 AM

monitoring

Apr 20, 8:28 AM

investigating

Apr 20, 8:15 AM

Platform Alerts

major

Started: Apr 16, 8:22 PM

monitoring

Service has been restored; you should now be able to resume normal activities. We will continue to monitor the platform while we finalize the full redundancy and ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

Apr 16, 10:39 PM

monitoring

Initial reports indicate positive outcomes of the mitigation activities. We are closely monitoring the situation while we finalize our final steps and health checks. All activities in US2 appear to be functioning again. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation full...

Apr 16, 10:10 PM

investigating

Thank you for your patience as we continue to investigate this US2 region issue. Currently, we continue to work with our third-party provider to establish mitigation steps. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Apr 16, 9:52 PM

investigating

Thank you for your patience as we continue to investigate this US2 region issue. Currently, we have escalated this issue with our third-party provider and are currently working with them to mitigate the issue. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Apr 16, 9:18 PM

investigating

Thank you for your patience as we continue to investigate this issue impacting US2. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Apr 16, 8:49 PM

investigating

Apr 16, 8:35 PM

investigating

Apr 16, 8:22 PM

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