Intermittent 5xx Errors Affecting Order Creation and Account Details
View the provider incident record →Current answer
Alpaca experienced a minor incident: Intermittent 5xx Errors Affecting Order Creation and Account Details. ServiceAlert observed recovery on Aug 31, 2026.
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Incident Lifecycle
Affected Components
broker.accounts.get
Orders API
Incident Timeline
Monitoring
Service has remained stable and no further issues have been observed.
Aug 31, 2026 at 12:29 PM UTC
Monitoring
Service has remained stable since our last update, with no recurrence. We are completing final review and monitoring to ensure continued stability.
Aug 31, 2026 at 12:14 PM UTC
Identified
Preliminary findings point to a brief database issue as the likely cause. No new failures have been seen since our last update, and our investigation remains in progress.
Aug 31, 2026 at 11:43 AM UTC
Investigating
We have not observed any new failures since our last update. Our investigation into the root cause is still in progress.
Aug 31, 2026 at 11:28 AM UTC
Investigating
The investigation is still underway as we work to pinpoint and resolve the underlying cause.
Aug 31, 2026 at 11:17 AM UTC
Investigating
At this time, we are not observing active errors, but we remain focused on identifying and addressing the underlying issue.
Aug 31, 2026 at 11:06 AM UTC
Investigating
We are investigating an issue where order creation and account detail requests are returning 5xx errors intermittently. This is being treated as a priority, and we are actively working on a resolution.
Aug 31, 2026 at 10:54 AM UTC
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