Delayed crypto deposits and withdrawals: third-party provider outage
View the provider incident record →Current answer
Alpaca experienced a minor incident: Delayed crypto deposits and withdrawals: third-party provider outage. ServiceAlert observed recovery on Nov 8, 2026.
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Incident Lifecycle
Affected Components
Crypto Funding
Incident Timeline
Monitoring
Our provider has restored the screening service we rely on for crypto deposits and withdrawals, and we've reconnected our systems. We're now reviewing and releasing transfers that were held during the outage, working through them in order. Some transfers may still take time to clear as we work through the backlog.
Nov 8, 2026 at 2:43 PM UTC
Identified
Our provider has begun restoring their services, with access expected to expand over the next several hours.
Crypto deposits and withdrawals may still be delayed while we confirm screening is fully restored and process any held transfers.
Crypto deposits and withdrawals may still be delayed while we confirm screening is fully restored and process any held transfers.
Nov 6, 2026 at 9:04 AM UTC
Identified
We are continuing to work with our vendor on this wallets outage
Nov 5, 2026 at 7:11 PM UTC
Identified
We are continuing to work on a fix for this issue.
Nov 5, 2026 at 12:16 AM UTC
Identified
Some crypto deposits and withdrawals are delayed due to an ongoing outage at our wallet provider , a third-party provider we use to screen transfers. This is not an Alpaca system failure, and your funds are safe.
Affected transfers are on hold, not lost, and will be processed in order once screening is restored. No action is needed, and please don't resubmit transfers. Other Alpaca services are not affected.
Affected transfers are on hold, not lost, and will be processed in order once screening is restored. No action is needed, and please don't resubmit transfers. Other Alpaca services are not affected.
Nov 4, 2026 at 10:31 PM UTC
Investigating
Some crypto deposits and withdrawals are delayed due to an ongoing outage at our wallet provider, a third-party provider we use to screen transfers. This is not an Alpaca system failure, and your funds are safe.
Affected transfers are on hold, not lost, and will be processed in order once screening is restored. No action is needed, and please don't resubmit transfers. Other Alpaca services are not affected.
Affected transfers are on hold, not lost, and will be processed in order once screening is restored. No action is needed, and please don't resubmit transfers. Other Alpaca services are not affected.
Nov 4, 2026 at 10:29 PM UTC
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