Login and Navigation Disrupted, on Eastern Europe
Incident Lifecycle
Incident Timeline
Monitoring
Traffic is getting back to normal.
We continue monitoring the platform. We will provide an update in 60 minutes.
We continue monitoring the platform. We will provide an update in 60 minutes.
Apr 9, 2026 at 1:01 PM UTC
Monitoring
We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI.
Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident.
Workaround: PIM REST API and GraphQL API remain usable.
A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident.
Workaround: PIM REST API and GraphQL API remain usable.
A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
Apr 9, 2026 at 12:54 PM UTC
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