Latency on import jobs
Incident Lifecycle
Incident Timeline
Monitoring
The latency has decreased, and import jobs are now processing as expected.
We will continue to monitor import jobs' performance to confirm the incident is resolved.
We will continue to monitor import jobs' performance to confirm the incident is resolved.
Apr 17, 2026 at 9:52 AM UTC
Identified
The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs.
We will provide another update within 60 minutes.
We will provide another update within 60 minutes.
Apr 17, 2026 at 9:32 AM UTC
Investigating
We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026.
Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
Apr 17, 2026 at 8:22 AM UTC
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