Current answer
Acquia Inc experienced a minor incident: Edge Standard – New Domain Onboarding Issue. ServiceAlert observed recovery on Sep 24, 2026.
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Incident Lifecycle
Incident Timeline
Monitoring
The issue impacting Edge Standard hostname provisioning has been mitigated through a resolution implemented with our upstream vendor. Provisioning functions are operating normally, and we are continuing to monitor system performance to ensure ongoing stability.
Sep 24, 2026 at 4:12 AM UTC
Investigating
We are continuing our work with the upstream vendor to implement a resolution for the Edge Standard hostname provisioning failures. Thank you for your patience while we work to restore full functionality. We will post another update as soon as we have new findings.
Sep 23, 2026 at 1:28 PM UTC
Investigating
Investigation into the Edge Standard hostname provisioning failures remains ongoing in coordination with our upstream vendor. There are no significant changes to report at this stage. We will share further updates as our investigation progresses.
Sep 23, 2026 at 12:36 AM UTC
Investigating
We are continuing to investigate the Edge Standard hostname provisioning failures with the engineering team and upstream vendor. We are currently testing fresh domain provisioning to verify status and will share the next update once we have more findings.
Sep 22, 2026 at 3:48 PM UTC
Investigating
We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.
Sep 22, 2026 at 11:29 AM UTC
Investigating
We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.
Sep 22, 2026 at 11:27 AM UTC
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